A denied claim lands in someone's inbox at the worst possible moment — right when they need their coverage to actually work. Getting that resolved, calmly and correctly, is where this role earns its keep. We're hiring a Remote Health Insurance Account Manager to own client relationships from enrollment through renewal, handling the details that keep people's coverage working the way it's supposed to.
The Role in Plain Terms
You'll manage a book of clients — individuals, HR departments, mid-size organizations — who count on you to know their plans better than they do. That means walking someone through a confusing EOB, catching an enrollment error before it becomes a coverage gap, and negotiating renewal rates that actually make sense for the client's budget.
Naukri Mitra is helping source candidates for this opening on a fully remote, digitally organized team built around getting healthcare benefits right the first time.
What You'll Handle
- Serve as the primary point of contact for an assigned client portfolio, keeping communication consistent and responsive
- Run policy audits, benefits consultations, and renewal reviews to keep client accounts aligned with their goals
- Manage full-cycle benefits enrollment — new hires, qualifying life events, annual open enrollment
- Explain coverage options, cost structures, and plan terms clearly enough that clients can decide with confidence
- Resolve claim delays, denials, and disputes by working directly with insurance carriers
- Guide clients through appeals, pre-authorizations, and EOB questions step by step
- Track utilization data and flag cost-saving opportunities or emerging risks for client accounts
- Compare plan options and manage transition logistics during renewal season
What You'll Need
Minimum education required:
Bachelor's degree. Minimum experience:
3 years in medical benefits support, employee health programs, or insurance services.
You'll need a working command of PPO, HMO, HSA, EPO, and HDHP plan structures, along with the compliance rules that govern them. A current health insurance certification is preferred; if you don't have one yet, you'll be expected to obtain it within your first three months. Prior experience handling client accounts remotely is a real advantage — this job runs entirely on video calls, messaging, and digital paperwork, so comfort with that format matters as much as insurance knowledge.
Skills That Set You Apart
- Ability to translate dense insurance terminology into something a client can actually use
- Sharp organizational habits for juggling a high volume of accounts without dropping details
- Composure under time pressure when a claim issue needs fast resolution
- Genuine tact when clients are navigating stressful, personal health situations
Tools You'll Work In
Client data and communication run through CRM systems built for account tracking, alongside health insurance management software that keeps plan details accurate and compliant. Video consultations happen over Zoom or Microsoft Teams, quick questions get handled through Slack, and paperwork moves through DocuSign or PandaDoc rather than sitting in a mail queue.
How the Team Works
This is remote work with real structure behind it — flexible hours to match client time zones, but regular contact with account executives, support staff, and underwriters so no one's solving problems in isolation. Strategy sessions and training workshops happen on a set cadence, and feedback flows in both directions rather than sitting in an annual review.
Compensation and Benefits
The annual salary for this role is
$76,816. Beyond that:
- Medical coverage with dental and vision included
- 401(k) with employer matching
- Generous paid time off, holidays, and dedicated mental wellness days
- Internet stipend and equipment allowance for your home office setup
- Funded continuing education, certifications, and industry conference access
Who Tends to Do Well Here
People who thrive in this seat are proactive by default — they don't wait for a client to notice a problem before flagging it. They build trust methodically, over repeated interactions, rather than expecting it upfront. And they can hold two things at once: the daily task list and the longer-term view of what a client's benefits strategy should look like a year from now.
Where This Can Lead
Strong account managers in this space tend to move toward leadership roles overseeing larger client portfolios, or into strategy positions shaping how benefits programs get designed company-wide. The regulatory knowledge and client-trust skills built here transfer directly into those next steps.
How to Apply
Send your resume along with a note on the size and type of client accounts you've managed — individual policyholders, corporate HR teams, or both. We're building a global team, and applications are open to professionals from the United States, Canada, the United Kingdom, the European Union, Australia, India, and other eligible regions. Apply today to help people get more out of their healthcare coverage.
