Freelance Terms, Safety & Refund Policy

1. What Naukri Mitra does

Naukri Mitra Freelance is a listing and connection service. Freelancers list their services (“gigs”). A client places an order. If the freelancer unlocks the order, both can chat on Naukri Mitra and see each other’s verified mobile number.

Naukri Mitra is not a party to any agreement between a client and a freelancer. We do not hold, collect or transfer money for the work, we do not act as an agent or employer of either side, and we do not guarantee the quality, delivery, timing or payment of any work. Clients and freelancers decide the work, price and payment between themselves and are responsible for it.

2. Fees we charge

Browsing gigs, listing up to 5 gigs and placing orders is free. We charge only for our own connection services, paid to Naukri Mitra through PayU:

• Leads (freelancers): 1 lead unlocks 1 order (the client’s name, mobile number and chat). Packs: 1 lead for ₹49, 10 leads for ₹399, 30 leads for ₹999. Leads are valid for 30 days. New freelancers get 1 free lead when their first gig goes live. Declining an order is free.
• Gig Boost: ₹99 for 7 days (Featured label and top placement).
• Verified Client: ₹49, one time (optional badge).
• Clients who have 3 or more “did not respond” strikes pay ₹49 per order.

These fees are for listing, placement and connection only. They are not a payment for the freelancer’s work.

3. Refund policy

• Leads and Gig Boost are delivered immediately and are not refundable in cash. Unused leads expire after 30 days.
• If a client does not respond for 2 days after you unlock their order, mark “Client did not respond” on the order and the lead is returned to your account (up to 3 times a month).
• If we remove your gig or account for breaking these rules, unused leads and fees are not refunded.
• If a ₹49 client order fee is declined by the freelancer or gets no reply in 48 hours, we refund it in full.
• If you were charged twice or a payment failed but money left your account, write to us with the order number. Refunds go back to the original payment method; your bank may take 5–7 working days.
• We cannot refund or recover money that a client paid a freelancer, or a freelancer paid anyone, outside Naukri Mitra.

4. Rules for freelancers

• Verify your own mobile number. One account per person and per mobile number.
• List only services you can deliver yourself. Use your own words and your own sample images.
• Do not put contact details or links in gigs or chat. You may add one portfolio link in your profile.
• Unlock or decline every order within 48 hours. A missed order is a strike; 3 strikes in 30 days hide your gigs for 15 days.
• By unlocking an order you agree that we share your verified mobile number with that client, and you receive the client’s number.
• You are responsible for your own taxes, GST (if applicable) and invoices to clients.

5. Rules for clients

• Write a real requirement with budget and deadline. Orders are limited for new accounts.
• If you do not respond after a freelancer unlocks your order, the freelancer can mark it; 3 such strikes add a fee to future orders.
• Leave honest reviews only for work you actually discussed or received.

6. Prohibited services (removed automatically)

• Paid tasks, “like and earn”, review or rating tasks, app-install tasks, form filling, captcha and copy-paste “jobs”.
• Anything that asks for a registration fee, security deposit or advance to give work.
• Fake reviews, buying followers, likes, views, subscribers or watch time.
• Fake or edited documents: experience or offer letters, salary slips, marksheets, degrees, Aadhaar, PAN or bank statements.
• Hacking, account recovery, spying, location tracking, OTP bypass, phishing, malware.
• Crypto, forex, trading tips, loans, CIBIL fixing, betting, satta, casino, rummy, lottery or colour-prediction games.
• Adult content, escort or dating services; vashikaran, black magic or “love problem” services.
• Exam proxy, homework or assignment solving for students; medicines and health claims.
• Sharing phone numbers, email, UPI IDs or outside links inside gigs, orders or chat to avoid the platform.

We remove such gigs, block accounts and may share details with law enforcement when required by law.

7. Safety tips

8. Content, reports and removal

Freelancers own their gig content and give Naukri Mitra permission to show it on our website and in search. We may edit, hide or remove any gig, review or account that breaks these rules or the law. Use the Report link on any gig or order. Gigs reported by 2 different people are hidden until our team checks them.

9. Your data and monitoring

We store your name, profile, verified mobile number, orders and chat messages to run this service. For safety and fraud prevention we also record your IP address, device/browser and activity (such as sign-in, OTP, gigs, orders, messages, payments and reports). Chat messages are checked automatically: messages with phone numbers, email, links or UPI IDs are not delivered and are kept for our safety team. Our team may read chats and activity when checking reports or fraud. Your mobile number is shown only to the other person after a freelancer unlocks an order. We do not sell your data. Activity records are kept for up to 1 year. You can ask us to delete your freelance profile at any time.

10. Grievance Officer

As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer, Naukri Mitra
We acknowledge complaints within 48 hours and try to resolve them within one month.