Remote Reverse Mortgage Loan Processor

Join a Purpose-Driven Team from Anywhere

Picture this: you're making a real difference in people’s lives while working from home. Our company is built on compassion, inclusion, and the idea that every team member deserves to thrive. We’re looking for a Remote Reverse Mortgage Loan Processor to help our clients—often seniors and their families—navigate important financial decisions with empathy and precision.

Role Overview

As a Remote Reverse Mortgage Loan Processor, your job is more than just paperwork and pipelines. It’s about helping clients feel secure and supported throughout one of their life's most significant financial decisions. You’ll work with a diverse team of mortgage professionals, loan officers, underwriters, and compliance partners to ensure smooth, timely loan processing. We strive to build a supportive, welcoming environment that empowers individuals of every background. From onboarding to ongoing development, we support our team members with resources, community, and transparency. Whether processing a loan or jumping into a team huddle, your voice matters here.

Key Responsibilities

Core Processing Duties

• Review reverse mortgage loan applications to ensure all required documentation is accurate and complete.
• Collaborate with loan originators to gather missing information and clarify client needs.
• Maintain compliance with FHA and HUD regulations while preparing loan packages for underwriting.

Communication & Client Service

• Order third-party services such as title reports, appraisals, and credit checks.
• Proactively monitor the loan pipeline to ensure timely processing and meet closing deadlines.
• Communicate status updates clearly and compassionately to borrowers and team members.
• Address escalations professionally, always putting the client’s comfort and understanding first.

Confidentiality & Compliance

• Maintain confidentiality and integrity in handling sensitive personal and financial information.

Work Environment and Culture

Inclusive and Collaborative Workplace

Our team is built on shared values of respect, openness, and empathy. Remote doesn’t mean removed—we stay connected with regular check-ins, virtual coffee breaks, and open-door leadership. This is a place where everyone belongs and all ideas are valued.

Remote-First Flexibility

We embrace a flexible, remote-first work culture that focuses on balance and mental well-being. Need a quiet afternoon to reset or a break to attend a family event? We get it—and we support it.

Technology and Tools

• Encompass or similar LOS (Loan Origination System)
• FHA Connection & EAD Portal
• Document management platforms (e.g., DocuSign, Adobe Acrobat)
• CRM systems for loan status tracking and communication
• Internal Slack channels and Zoom for team collaboration

Required Qualifications

Experience and Knowledge

• 2+ years of reverse mortgage loan processing or equivalent FHA loan experience
• Strong working knowledge of HUD guidelines, compliance requirements, and closing procedures
• Comfortable working independently in a fast-paced remote setting

Skills and Abilities

• Ability to adapt to new tech platforms and troubleshoot minor issues
• Clear communicator—both written and verbal—with a knack for explaining complex topics in simple terms
• Collaborative spirit and a positive, solutions-focused mindset
• Passion for serving older adults and understanding their unique financial needs

Preferred Qualifications

• Prior experience in a remote role or virtual team setting
• Certification in FHA or reverse mortgage lending practices
• Familiarity with eClosing platforms and remote notary services
• A patient, empathetic approach to guiding clients through unfamiliar processes

Career Growth and Development

Advancement Opportunities

Your journey doesn’t end at onboarding. We invest in your development through training, mentorship, and promotions from within. We'll support your exploration of underwriting, management, or specialized compliance roles. Here, growth isn’t just encouraged—it’s expected.

Why Join Us

Core Benefits

• A collaborative culture shaped by varied perspectives that celebrates differences
• An equal opportunity employer deeply committed to representation and fairness
• Collaborative, supportive work environment where your contributions matter
• A chance to be part of meaningful work that changes lives

Compensation

Annual Salary: $50,903 (Remote)

Additional Perks

• Full health, dental, and vision benefits
• Paid time off, parental leave, and mental wellness days
• Remote equipment setup assistance
• Professional development stipends
• Virtual events, team-building activities, and recognition awards

Apply Now

You’ve got the skills, the heart, and the drive—now let’s put them to use where they’ll make a real difference. Join our compassionate and mission-driven team of mortgage professionals. Apply today and help families unlock the financial flexibility they need, one loan at a time. Apply now—your future team can’t wait to meet you.