Remote Freight Claims Specialist

Remote Freight Claims Specialist

A Welcoming Opportunity to Grow With Purpose

Imagine working from the comfort of your own home while helping people resolve fundamental problems with empathy, care, and efficiency. As a Remote Freight Claims Specialist, you'll play a meaningful role in supporting our clients through claims resolution processes. This is not just a transactional position—it's a human one. Here, we combine logistics knowledge with a heartfelt commitment to integrity and fairness. People have always driven our journey. From the outset, we have set out to build an inclusive workplace that reflects the diversity of our global community. Every voice matters. We are proud to foster a collaborative environment where compassion is not a buzzword—it's a way of working. And now, we're looking for someone like you to help us continue this mission.

What You'll Be Doing

Managing Freight Claims With Precision and Care

As a Remote Freight Claims Specialist, your focus will be on investigating, processing, and resolving freight-related claims. You will act as a central point of contact for customers, carriers, and internal teams, ensuring that every case is handled fairly, timely, and with integrity.

• Review and assess incoming freight claims for eligibility and compliance.
• Communicate directly with shippers, carriers, and third-party logistics teams to gather documentation.
• Investigate claim details thoroughly to determine cause, liability, and appropriate resolution.
• Update claim status in real-time using cloud-based freight and logistics platforms.
• Follow up with stakeholders to ensure all information is accurate and claims are closed promptly.
• Document claim resolutions and recommend process improvements to reduce future incidents.

Supporting Clients With Empathy

While efficiency is important, we believe that how we treat people matters even more. You'll be entrusted with maintaining a warm and supportive tone throughout all interactions, whether it's guiding a first-time shipper through a process or resolving a long-standing dispute.

• Provide compassionate, easy-to-understand updates to clients.
• Ensure each client feels heard and respected during every step.
• De-escalate emotionally charged situations with professionalism and grace.

A Day in the Remote Work Life

In this fully remote role, flexibility and autonomy are built into the foundation. Our teams span across time zones and cultures, but a shared purpose and digital collaboration tools connect us.

• Set up your personalized remote workspace in the environment where you're most productive.
• Log in daily to participate in team huddles, collaborative problem-solving, and virtual town halls.
• Utilize communication tools such as Microsoft Teams, Zoom, and integrated logistics platforms to stay in sync with your peers.
• Access training modules, wellness support, and career growth sessions via our internal portal.

This is more than just working from home—this is belonging to a community where your insights matter.

Tools and Technologies You'll Work With

We combine user-friendly platforms with industry-grade logistics software to make your job smoother:

• Claim management software tailored for freight disputes
• Real-time freight tracking systems
• Cloud-based CRM and document management platforms
• Microsoft Excel and Google Sheets for reporting and analysis
• Communication tools like Zoom, Teams, and Slack

You won't be left to figure things out alone. Our tech support team and onboarding mentors are here to guide you.

Qualifications That Make You a Strong Fit

Core Experience

• Prior experience in logistics, transportation, or supply chain management (2+ years preferred)
• Demonstrated ability to manage freight claims or similar dispute resolution tasks
• Familiarity with carrier liability and freight classifications

Essential Skills

• Strong analytical and problem-solving abilities
• Detail-oriented mindset with a drive for accuracy
• Empathetic communication and active listening skills
• Organizational skills to handle multiple claims concurrently
• Self-motivation to thrive in a remote setting

Educational Background

• A bachelor’s degree in logistics, business administration, or a related field is a plus but not required.

We care more about your mindset and dedication to doing meaningful work than a perfect resume.

Our Culture and Values

Inclusive From the Ground Up

From onboarding to leadership development, every part of our culture is shaped by inclusivity. We celebrate diverse perspectives and life experiences. You won’t just have a seat at the table—you’ll help shape the agenda.

• We honor all gender identities, abilities, and backgrounds.
• We provide equitable growth opportunities and mentorship.
• Employee Resource Groups offer connection and support across identities.

Respect, Collaboration, and Purpose

Our teams are more than task-oriented units—they’re communities. Whether you're joining a brainstorming session or helping resolve a claim, your contributions are valued.

• Weekly team check-ins and 1:1s to maintain connection
• Peer recognition programs to celebrate collaboration
• Encouragement of open dialogue and feedback

Compensation and Benefits

You deserve to feel secure in every aspect of your work. We offer a competitive annual salary of $64,609 along with:

• Remote-first flexibility with no relocation required
• Generous paid time off and wellness days
• Comprehensive health, dental, and mental wellness coverage
• Continuous learning and development resources
• Equipment stipends to create a comfortable home office

We believe taking care of our people is the foundation for achieving great work.

Your Next Step Starts Here

Are you ready to turn logistics challenges into compassionate problem-solving opportunities? Do you enjoy making things right while supporting others through uncertainty? Then this role is made for you. Bring your attention to detail, your heart for service, and your drive for excellence. Apply today to join a diverse team that thrives on doing good work with integrity and heart.

Frequently Asked Questions (FAQs)

Is this a fully remote position?

Yes, this is a 100% remote role. Work from anywhere in the U.S. with a reliable internet connection.

What kind of onboarding support is provided?

You'll receive structured training, mentorship, and all the tools needed to handle claims from day one confidently.

Are there opportunities for advancement?

Absolutely. We value internal growth and provide paths to move into leadership, compliance, or supply chain analyst roles.

What time zone do I need to work in?

While we support flexible hours, we prefer some availability during core business hours (9:00 AM to 5:00 PM EST).

Do I need a degree to be eligible for the application?

No, although a relevant degree can be helpful, your hands-on experience and problem-solving skills are more critical.

What makes this role different from other claims positions?

This isn't just about resolving numbers on a spreadsheet. It's about restoring trust and delivering outcomes that make people feel supported and empowered. That's what sets us apart.