A course goes live at 9 a.m., and by 9:05, three students can't log in. That's the moment this role exists for. We're hiring a
Virtual LMS Support Specialist to keep our learning platform running and to help instructors and learners actually get the most out of it. Fully remote, $80,000 a year.
What You'd Actually Be Doing
Half the job is administration — configuring the system, managing users, handling course enrollments, making sure updates and backups don't break anything. The other half is people-facing: answering questions, untangling access problems, and teaching instructors how to use tools they've never touched before. Some days lean technical. Others are mostly conversations.
Responsibilities
- Handle daily LMS administration, from user accounts to course enrollment
- Run maintenance, updates, and backups so the system stays reliable
- Answer LMS questions from instructors, students, and staff across email, chat, and calls
- Fix login issues, access errors, and navigation confusion as they come in
- Write and maintain a self-service knowledge base — FAQs, guides, walkthroughs
- Train faculty on course creation, grading, and communication tools
- Help instructors format content properly, including video, quizzes, and interactive pieces
- Check course content and system features regularly for accessibility and functionality gaps
- Pull usage reports and turn what you find into concrete suggestions
What We're Looking For
- Education: Bachelor's degree required — information technology, education, or similar; equivalent experience considered
- Experience: At least 3 years supporting or administering an LMS, ideally in higher ed or corporate training
- Real working knowledge of Moodle, Blackboard, Canvas, or similar platforms
- Experience supporting remote users who range from tech-comfortable to not at all
- The ability to explain a technical fix without making someone feel dumb for asking
- Comfort with ticketing systems and remote support tools
Good to Have
- Some background in instructional design or e-learning
- Experience making digital content accessible
- History working alongside content or design teams
- A knack for spotting patterns in support tickets before they become bigger problems
Why This Role Isn't Just Ticket-Closing
You'll have a say in how the platform evolves — testing new features before they roll out, flagging what keeps breaking, building training that actually cuts down repeat questions. People searching Naukri Mitra for LMS roles tend to be looking for exactly this: someone who owns the platform, not just someone who answers the phone.
Who Fits Well Here
Patience helps. You'll explain the same thing three different ways some days. So does being organized enough to juggle a dozen open tickets without losing track of any, and curious enough to actually enjoy learning how a new tool works before you have to teach it to someone else.
Pay and Benefits
- $80,000 annual salary
- Remote, with real flexibility in how you structure your day
- Support for professional development as you grow
- A team that actually collaborates, not just says it does
- Access to current tools instead of outdated software you have to work around
Where It Can Go
People in this role often move into instructional design, systems administration, or leadership over a broader learning technology function. The path isn't guaranteed, but the experience you build here opens those doors.
Apply
Send your resume and a short note on your LMS background — which platforms, what kind of issues you've handled, what you've built or fixed. Specifics tell us more than a general skills list ever could.
Open to remote applicants worldwide, including the USA and India. Check our global hiring locations page for the full list.
