Remote CRM Specialist

Remote CRM Specialist

Join a Mission-Driven Team Empowering Human Connection

Imagine being the friendly voice behind a transformative customer journey, where every message sent and every issue resolved isn’t just a task—it’s a chance to uplift someone’s experience. As our Remote CRM Specialist, you’ll be part of a collaborative, values-led team that believes technology should bring people closer, not push them apart. Our inclusive workplace supports remote professionals from all walks of life, celebrating individuality while nurturing a shared sense of purpose.

Why This Role Matters

Our customer relationship management ecosystem is the emotional heartbeat of our digital community. We’re committed to building personalized, intuitive experiences that foster trust and deliver real value. As a CRM Specialist working remotely, you will serve as a key architect of these journeys, thoughtfully connecting with diverse customers while driving continuous improvement across platforms and campaigns. Your insight won’t just influence email workflows or automation—it will shape how real people feel seen, heard, and supported.

What You’ll Be Doing

Strategic CRM Execution

• Develop and execute personalized CRM strategies aligned with customer touchpoints and engagement goals.
• Optimize lifecycle campaigns using customer data, segmentation strategies, and behavioral triggers.
• Manage communications across email, SMS, and in-app messaging with an empathetic and user-first lens.

Insights and Optimization

• Analyze key metrics to refine communication journeys and enhance customer retention.
• Build dashboards and CRM reports to monitor campaign success, performance gaps, and engagement trends
• Partner with analytics teams to uncover actionable insights that elevate experiences across every channel

Collaboration and Communication

• Partner cross-functionally with marketing, product, and support teams to create unified messaging
• Act as the voice of the customer within internal planning sessions to advocate for inclusive, accessible engagement
• Conduct A/B testing, pilot programs, and user feedback reviews to drive thoughtful campaign evolution.

A Day in the Life

You might start your morning syncing with a remote team based across the globe, trading insights on a new customer reactivation strategy. Midday, you’re diving into lifecycle metrics, tweaking a segmentation model to support first-time users better. In the afternoon, you’re collaborating with design on inclusive messaging templates and jumping into a feedback session to share ideas with the customer experience team. Every moment is about connection—and creating a CRM journey that feels genuinely human.

Your Tools and Tech Environment

Our CRM ecosystem is powered by user-friendly yet powerful platforms that support agile thinking and strategic personalization.

• Salesforce, HubSpot, or similar CRM suites
• Customer engagement tools such as Iterable, Braze, or Klaviyo
• Analytical platforms, including Google Analytics and Looke,r for real-time insights
• Collaborative software like Slack, Trello, and Zoom for seamless remote teamwork

Whether you’re building automation or refining user paths, your tools will always support your mission to connect with clarity and compassion.

Who Thrives Here

Skills and Qualifications

• 2+ years in a CRM, marketing automation, or customer engagement role
• Experience working with CRM tools in a remote or hybrid environment
• Familiarity with segmentation logic, personalization tactics, and campaign testing
• Comfortable working with data dashboards and making evidence-based decisions
• Strong interpersonal communication skills with a collaborative spirit

Values We Embrace

• You believe in co-creating a culture that’s respectful, inclusive, and empowering.
• You advocate for equitable customer experiences that reflect diverse voices.s
• You see each email or message as an opportunity to create joy, ease, or support.
• You thrive in a team where everyone brings something different, and that’s celebrated.

The Work Culture You’ll Love

We’re not just remote-friendly. We’re remote-first, which means we design everything with flexibility, clarity, and trust at the core. You’ll be empowered to take ownership of your day, whether that means collaborating across time zones or finding time for dee,p creative work. Our diverse team spans backgrounds and borders, creating a truly global environment where different perspectives make us better. We’ve built a culture where empathy leads, and kindness is a strength. From wellness stipends to mental health resources, we prioritize the holistic wellness of every team member we work with. You’ll never be just a name in a system here—you’ll be a voice we want to hear, a talent we want to grow, and a person whose success matters.

Growth and Development

We’re deeply invested in helping you grow—both in your craft and your career. As a CRM Specialist, you’ll gain exposure to:

• Leadership coaching and peer mentorship across departments
• Workshops focused on inclusive language and equitable customer journeys
• Continuous learning budgets for courses in UX writing, analytics, automation tools, and more
• Paths to evolve into CRM Manager, Lifecycle Strategist, or Cross-Functional Campaign Lead roles

Your journey doesn’t stop at what you know—it builds on who you’re becoming.

Compensation and Benefits

• Annual Salary: $67,172
• Comprehensive health, dental, and vision coverage
• Generous paid time off plus mental health days
• Flexible working hours with complete remote setup support
• Paid parental leave for all family types
• Equal opportunity policies supporting LGBTQ+, BIPOC, and all underrepresented groups

Ready to Help Shape Meaningful Connections?

If you're passionate about elevating the customer experience through strategic empathy, inclusive communication, and innovative CRM strategies, we want to hear from you. This is more than a job—it’s an opportunity to turn data into delight and tech into trust. Take the next step and become part of a team where your perspective matters, your well-being is prioritized, and your work has purpose. Let’s build something meaningful, together.