A client logs in three minutes before their session, panicking because the link won't load. A therapist is waiting, unaware anything's wrong. Somebody needs to fix this fast enough that neither of them ever has to think about it again. That's you.
We're hiring an
Online Therapy Program Coordinator for a full-time, fully remote role paying
USD 75,843 annually. You'll be the person keeping virtual therapy sessions running on time, making sure clients feel supported and that therapists can focus entirely on care rather than logistics.
The Role in Plain Terms
Behind every calm, well-run therapy session, someone made sure the schedule held, the tech worked, and the right people were in the right place. That's the job. You won't be providing therapy yourself, but you'll be doing the quiet, essential work that lets therapy actually happen without friction.
Day-to-Day Responsibilities
- Manage scheduling across time zones, including last-minute changes and rebookings.
- Support clients through technical issues before sessions, staying calm when things go wrong.
- Handle administrative logistics for therapists, including file sharing and digital forms.
- Monitor overall program flow and catch issues in sessions, updates, or reports before they escalate.
- Organize and maintain digital therapy resources and documentation.
- Create small touchpoints that keep a distributed team feeling connected.
- Track program metrics and flag patterns that need attention.
- Coordinate with therapists and clients to resolve scheduling conflicts quickly.
What a Typical Day Looks Like
Mornings start with confirming the day's schedule and making sure every client has their session link. Midday often brings a client who's struggling to log in, and you walk them through it without making it feel like a big deal. In the afternoon, you're organizing resources or updating documentation. By evening, there's usually a quick team huddle where wins are mentioned and anything that went sideways is talked through before everyone logs off.
What You'll Need
- Education: Bachelor's degree.
- Experience: A minimum of 2 years in program coordination, scheduling, healthcare administration, or a related support role.
- Strong organizational skills and an eye for details others miss, like a calendar invite missing its link.
- Clear, warm communication, especially when explaining technical steps to someone who's stressed.
- Comfort with telehealth platforms, online scheduling tools, and basic data tracking.
- A steady, patient approach when technology doesn't cooperate.
- Genuine respect for client privacy and the sensitivity of mental health work.
Nice-to-Have Skills
- Experience as a program coordinator in telehealth or a related remote healthcare setting.
- Familiarity with online scheduling systems and digital workflow tools.
- A general understanding of mental health practices or client-facing support work.
Compensation and What You'll Get
- Annual salary of USD 75,843.
- Fully remote position with flexible hours across time zones.
- A genuinely supportive team culture, including regular check-ins and small team celebrations.
- Clear paths toward roles like program supervisor or wellness program manager as you grow.
The Honest Parts of the Job
Tech will fail sometimes. Wi-Fi drops, links break, and you'll need to troubleshoot on the spot. Coordinating across time zones takes real attention. And occasionally, you'll be adjacent to hard conversations or difficult client situations, which can carry some emotional weight even though you're not the one providing therapy. None of that goes away, but a solid team around you makes it manageable.
How the Team Works
Remote doesn't mean disconnected here. We keep casual check-ins going, celebrate small wins out loud, and make sure nobody feels like they're solving problems alone. Coordinators who found this listing through
Naukri Mitra often mention that the team culture is what stood out most once they actually started. You'll be treated as a genuine partner in how the program runs, not just administrative support in the background.
Where This Can Lead
This role builds real skills in program coordination, digital healthcare systems, and remote team leadership. Coordinators who stay tend to move into supervisory or program management roles, taking on more responsibility for how therapy programs are designed and run. The experience you build here transfers directly into bigger roles across telehealth and remote healthcare operations.
How to Apply
Send your resume along with a short note about a time you kept something running smoothly under pressure, whether or not it was in a healthcare setting. We review applications on a rolling basis and follow up directly with candidates who appear to be a strong fit. Candidates from the United States, Canada, the United Kingdom, the European Union, Australia, India, and other eligible regions are welcome to apply.
