Ever wondered how a simple conversation can drive change for an entire company? Thatâs the real impact youâll make here. If youâre the kind of person who can hear what isnât saidâand turn observations into directionâthis is where your approach matters.
Your work shapes more than just strategy. It directly influences what we create, how we improve, and why people trust us. In this role, research isnât paperworkâitâs the heartbeat of our decision-making.
What Youâll Make Possible
ď¸ââď¸ You spot what numbers miss, revealing the real reasons customers choose, stay, or leave.
â You identify friction points that hinder our progress and highlight moments that foster user loyalty.
You translate dozens of stories into action steps for teams who actually listen.
âď¸ You help us make smart choicesâalways balancing user needs with business goals.
How Your Work Shows Up
You connect with peopleâwhether in one-on-one interviews, focus groups, or open-ended calls.
âď¸ After listening, you boil big conversations down to a few clear insights.
You capture phrases and feedback that shift how teams think about solutions.
Your write-ups turn lightbulb moments into strategies.
âď¸ Youâre comfortable leading team sessions on Zoom, brainstorming in Miro, or summarizing findings in Notion.
The People Around You
Youâre never siloed. Every week, youâll:
Share raw feedback with designers who turn it into better products.
Give marketing a fresh perspective so messages ring true.
Equip engineers with contextâno more guessing what users want.
Present takeaways to leaders whoâll use them for real-world shifts.
What You Naturally Bring
Curiosity about what makes people tick.
A knack for connecting scattered ideas into a bigger picture.
Clear, punchy writingâno fluff, just what teams need to know.
Youâre comfortable guiding a conversation and picking up on what matters.
Youâre at home in remote toolsâSlack, Notion, Miro, Figma, Zoom.
Remote Work, Real Connections
You decide where you workâhome, coffee shop, wherever you do your best thinking.
We value your focus. Meetings are purposeful, not constant.
â° Your time is yours. Set your hours for when you work best.
Meetups happenâbut so does real work-life balance.
How We Value Your Contribution
Annual salary: $80,816
â Full suite of benefits
Generous time off and room for wellness
⨠Annual learning and development stipend
Collaboration That Feels Genuine
Slack, Notion, Miroâtools that keep things moving, never micromanaged
Work with a global team, all moving in the same direction
We move quickly, but your ideas always have room to grow
Trust is a given. Youâll own your projects and run with them
Ready for Real-World Influence?
Your work will help us stay close to our customersâand ahead of our competition. Youâll push the boundaries of what research can achieve and make sure every decision is rooted in real stories.
If youâre driven by results, curious about people, and ready to leave a mark from day oneâletâs make it happen.
Global Applicants Welcome: Candidates from the United States, Canada, United Kingdom, European Union, Australia, India and other eligible regions worldwide are encouraged to apply.
Frequently Asked Questions
This position frequently uses interviews, focus groups, and content analysis to gather insights into consumer behavior and market dynamics.
This position involves designing qualitative research projects, conducting interviews and focus groups, analyzing data, creating detailed customer personas, and collaborating with stakeholders to provide actionable insights.
This role provides customer insights that inform product development, helping to ensure that products meet customer needs and preferences. This position helps shape features and enhancements by understanding pain points and motivations.
Essential skills include expertise in qualitative research methods, strong data analysis abilities, effective communication, stakeholder management, and attention to detail. These skills are vital for gathering reliable insights and conveying them effectively to stakeholders.
In this position, you'll collaborate closely with marketing, product development, and executive teams to understand their needs and provide insights that support strategic decisions. Effective use of remote collaboration tools is essential for maintaining communication and productivity.
