Remote Customer Success Enablement Specialist

Join a Team That Champions Customer Growth Through Innovation

Imagine shaping the future of customer success from anywhere in the world while being part of a bold and forward-thinking remote team. As a Customer Success Enablement Specialist, you'll play a transformative role in designing scalable enablement strategies that equip our customer-facing teams to shine. With an annual salary of $81,000, this remote role provides the opportunity to empower others, work cross-functionally, and make a lasting impact on customer experiences.

About the Role

We’re on a mission to elevate the customer journey through creative enablement programs that are as dynamic as our clients. This role blends creativity with strategic thinking—you won’t just design training decks; you’ll craft entire ecosystems that help teams thrive. From onboarding new hires to refining lifecycle strategies, your ideas will turn into high-impact programs that improve both performance and retention. Your voice will shape how knowledge is shared. Your expertise will craft the materials that allow Customer Success Managers (CSMs) to deliver delightful, consistent experiences. Your insights will ensure that each team member has the tools and confidence to help our clients succeed in innovative ways.

What You’ll Be Responsible For

Designing Enablement Programs

• Develop creative, engaging onboarding experiences for new hires in Customer Success.
• Develop modular, reusable training resources, including playbooks, microlearning content, and guided paths.
• Collaborate with content designers to turn dense knowledge into bite-sized learning journeys that stick.

Cross-Functional Collaboration

• Partner with Customer Experience, Marketing, and Product to align messaging, value propositions, and feature adoption strategies
• Serve as a strategic partner in quarterly planning and enablement roadmap discussions.
• Align enablement strategies with evolving customer engagement methodologies.

Coaching and Performance Support

• Create performance-improvement initiatives to address team skill gaps
• Deliver live sessions and asynchronous resources that boost confidence and capability
• Use creativity to transform traditional PowerPoint presentations into exciting, interactive sessions that motivate and inform

Feedback and Iteration

• Establish a feedback loop by gathering insights from learners and stakeholders.
• Track enablement outcomes using a mix of success metrics and user sentiment
• Tweak programs based on what’s working, what’s not, and what could be delightfully better

A Glimpse Into Your Work Environment

This is more than a remote job. It’s a digital collaboration space, a canvas for creativity, and a springboard for ideas. Our environment fosters curiosity and autonomy while celebrating experimentation. We operate with flexibility and trust, and we’re deeply passionate about empowering people to do their best work. You'll connect daily via video calls, shared whiteboards, and asynchronous updates. While timezone overlaps help, we’re big fans of autonomy and asynchronous feedback. Here, innovation isn't confined to scheduled hours—it thrives through passion and proactive collaboration.

Tools You’ll Use to Shine

Enablement Platforms

• Learning Management Systems (LMS) like Lessonly, WorkRamp, or LearnUpon
• Knowledge-sharing hubs such as Guru, Confluence, or Notion

Creative & Visual Tools

• Design platforms like Canva, Figma, or Adobe XD for crafting vibrant content
• Video-editing software (e.g., Camtasia, Loom) to add motion and context to learning

Communication & Analytics

• Slack, Zoom, and Loom for engaging with teams
• Google Analytics, Salesforce, or Gainsight for measuring training impact

What We’re Looking For

Background and Experience

• Proven track record in enablement, training, or instructional design within a SaaS or tech-driven environment
• Deep understanding of customer lifecycle management and success metrics
• Experience building structured learning programs and tracking their efficacy

Mindset and Traits

• Strategic thinker with a creative spirit who thrives on storytelling
• Comfortable presenting to diverse audiences with energy and clarity
• Obsessed with the learner experience—you care how people feel during and after training

Education and Tools Proficiency

• Bachelor’s degree in Education, Communications, Instructional Design, or equivalent experience
• Strong command of digital learning methodologies and tools

Growth Pathways and Future Vision

This role is a launchpad for leadership in customer enablement, program strategy, and beyond. As you grow, you’ll take on more cross-functional ownership, lead larger initiatives, and potentially shape global learning strategies. We’re excited to invest in your curiosity and champion your development. We don’t believe in rigid hierarchies—we believe in opportunity. Whether your passion leads you toward customer operations, user education, or strategic planning, you’ll have the flexibility to carve your path.

Why You’ll Love Working Here

We’re a culture-first company where people matter. Every voice is heard, every team member is valued, and every contribution fuels progress. Expect a workplace that respects your time, encourages balance, and offers space to create bold solutions with a supportive crew behind you. Our commitment to creativity doesn’t stop at the job description—it’s in our team culture, our rituals, and our growth philosophy. We want your ideas, your humor, your flair—and we’ll give you the trust and freedom to make them real.

Ready to Empower Others? Let’s Talk!

If you're driven by enabling greatness in others and have the skills to build programs that make a difference, we want to hear from you. Join us in crafting training experiences that are exciting, empowering, and unforgettable. Your next creative opportunity awaits—apply today and be the spark that transforms customer success from good to legendary.