Remote Technical Support Specialist

Championing Innovation, One Connection at a Time

Imagine waking up and logging into a world where your expertise directly powers seamless tech experiences across thousands of users, all from the comfort of your home. Our mission is clear: to simplify complexity and deliver extraordinary digital support to individuals and businesses alike. We're not just fixing glitches; we're restoring confidence in technology, one meaningful interaction at a time. Join a team built on collaboration, curiosity, and compassion, where every ticket resolved brings a real sense of progress and purpose.

Your Impact Begins Here

We're seeking a Remote Technical Support Specialist who thrives in dynamic environments and genuinely enjoys helping people navigate technical challenges. In this role, you'll play a pivotal part in ensuring users experience fast, empathetic, and insightful assistance with hardware, software, and cloud systems. Your communication skills will shine as brightly as your troubleshooting abilities, creating smooth resolutions that foster trust and customer satisfaction.

Key Responsibilities

Provide Expert Technical Support

• Respond promptly to remote tech support inquiries via chat, phone, and email, delivering expert solutions with a friendly tone.
• Diagnose hardware and software issues across operating systems, including Windows, macOS, and Linux.
• Provide step-by-step instructions to resolve problems involving applications, device configuration, and network connectivity.

Manage Systems and User Accounts

• Manage user accounts and permissions within enterprise tools like Microsoft 365, Google Workspace, and Slack.
• Document troubleshooting steps and resolutions in the internal knowledge base for future reference
• Collaborate with engineers and developers to escalate unresolved or complex technical challenges.

Direct User Support

• Monitor remote desktop sessions to assist users directly and securely
• Educate users to reduce repeat issues, reinforcing best practices for digital security and performance

Work Environment

Flexible and Fully Remote

Here, your digital desk is wherever your Wi-Fi reaches. Our remote-first structure means you're free to work from anywhere in the USA, supported by flexible hours, real-time chat with your team, and virtual town halls that make everyone feel heard. We're champions of remote connectivity, believing that innovation doesn’t need an office to flourish—it requires autonomy, community, and purpose.

Tools and Technology

Support and Communication Platforms

• Remote Access Software: TeamViewer, AnyDesk, and ConnectWise Control
• Communication Suites: Zoom, Microsoft Teams, Slack
• Help Desk Platforms: Zendesk, Freshdesk, ServiceNow

Monitoring and Management

• Monitoring Tools: SolarWinds, Nagios, and custom system dashboards
• Device Management: JAMF, Intune, and Chrome Enterprise
• Beta Programs: AI-enhanced troubleshooting and workflow automation

Qualifications

Required Skills and Experience

• 2+ years of technical support experience, preferably in a remote or hybrid role
• A firm grasp of troubleshooting methodologies across a range of operating systems and devices
• Clear, concise communication—verbal and written—with a talent for making tech less intimidating
• Familiarity with remote desktop support, ticketing systems, and IT service management (ITSM) tools

Preferred Attributes

• Adaptable mindset that welcomes new tech, unexpected issues, and frequent learning
• A calm, patient demeanor under pressure—you're the voice of reason when devices get dramatic.
• Bonus: Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator

Personal Attributes We Value

You’re part detective, part teacher, and full-time problem-solver. You see every technical glitch as an opportunity to build trust and deliver value. Whether it’s walking someone through a stubborn printer setup or untangling a network hiccup, you stay composed, positive, and focused. You don’t just restore systems—you regain peace of mind.

Compensation and Benefits

• Annual Salary: $72,000
• Work-from-anywhere freedom within the United States
• Generous PTO policy and wellness stipend
• Ongoing certification support and paid training hours
• Inclusive, diverse team culture built on mutual respect and shared wins
• Access to internal career coaching and growth pathways

Call to Action: Let’s Troubleshoot the Future Together

We’re not just hiring a tech support rep—we’re inviting a tech enthusiast who’s excited to inspire confidence in every digital moment. If you’re passionate about solving problems, love communicating clearly, and believe remote work is the future of productivity, we want to meet you.

Click "Apply" now and let's build smarter support, one remote session at a time.