Remote Technical Support Specialist Jobs in Canada

Introduction to the Role

Are you passionate about helping people resolve technical challenges while working from the comfort of your home? As a Remote Technical Support Specialist, you’ll provide essential IT assistance across Canada, supporting users in real-time with expert solutions. This position is ideal for individuals who enjoy problem-solving, value independence, and seek to grow within a rapidly evolving digital workspace. You’ll play a critical role in maintaining day-to-day operations by offering technical expertise, user education, and dependable service—all while contributing to a culture built on trust, collaboration, and continuous learning.

Key Responsibilities

Technical Problem Solving

• Address and resolve a wide range of software, hardware, and connectivity issues.
• Troubleshoot email access, VPN disruptions, printer errors, and software bugs.
• Respond to support requests promptly through chat, ticketing systems, or voice calls.

Remote System Support

• Utilize remote desktop tools such as AnyDesk, LogMeIn, and TeamViewer to connect with and assist users.
• Perform essential updates, uninstall malfunctioning programs, and configure system settings.
• Maintain endpoint security, monitor alerts, and implement standard compliance protocols.

User Onboarding and Guidance

• Walk new users through account setups, login procedures, and basic tool use.
• Translate complex IT concepts into easy-to-follow instructions for all skill levels.
• Recommend practical improvements to enhance end-user experience.

Documentation and Issue Management

• Accurately log all support interactions and resolutions within a ticketing system.
• Update knowledge base content with new solutions and recurring issues.
• Share common technical issues with leadership to develop system-wide solutions.

Work Environment

You’ll work remotely from anywhere in Canada, with flexible hours that align with Canadian time zones. This is a self-paced yet collaborative environment where proactive communication is valued. You’ll attend virtual check-ins and team syncs via video conferencing tools. Autonomy is encouraged, and success is measured by results and responsiveness rather than constant oversight. A reliable internet connection and quiet workspace are essential to support your day-to-day operations effectively.

Tools and Technologies

Your daily toolkit includes modern and secure platforms:

• Remote access platforms: TeamViewer, AnyDesk, LogMeIn
• Service desk software: Jira, Zendesk, Freshdesk
• Collaboration tools: Microsoft Teams, Slack, Zoom
• Security tools: Multi-factor authentication, antivirus software, endpoint protection
• Operating systems: Windows, macOS, and Linux environments
• Cloud applications: Google Workspace, Microsoft 365

Prior experience with PowerShell, command-line utilities, or basic scripting languages is a plus.

What You Bring

Education and Experience

• College diploma or bachelor's degree in Computer Science, IT, or related field
• 1–3 years in technical support, IT helpdesk, or similar roles—remote experience preferred

Core Technical Proficiency

• Strong knowledge of TCP/IP networking, DNS settings, VPN access, and firewall management
• Familiarity with mobile device management, printer troubleshooting, and file-sharing tools
• Confidence working with cross-platform environments and productivity suites

Communication and Mindset

• Clear communicator who can listen actively and explain calmly
• Empathetic, with a service-first attitude that builds trust
• Comfortable working independently and meeting deadlines without micromanagement

Career Development and Growth

This role opens the door to upward mobility within technical operations, network administration, and cloud computing. You’ll gain hands-on exposure to a variety of systems, increasing your technical breadth. The company invests in its people, offering certification reimbursement, access to premium learning resources, and regular mentorship. Team members who demonstrate initiative often transition into senior roles or specialized tracks, such as cybersecurity and infrastructure support.

Your Broader Impact

You’ll be the reliable voice and digital hand that restores access and ensures system reliability. Whether it's resolving a software glitch that’s stalling a presentation or helping an employee reconnect to their VPN, you’ll restore confidence, save time, and enable people to work without friction. Each problem you solve helps keep departments running smoothly and ensures uninterrupted productivity for users across Canada.

Salary and Benefits

This role offers an annual salary of $43,932, consistent with national benchmarks for remote support roles. Benefits may include:

• Technology and workspace stipend
• Flexible paid time off and personal leave
• Access to telehealth and wellness programs
• Reimbursement for certifications or continuing education
• A supportive environment where personal and professional well-being matters

Why This Role Stands Out

You won’t be a nameless agent answering tickets—you’ll be an integral part of a collaborative team where your insight and initiative are recognized. Your suggestions will shape internal workflows, and your expertise will have a direct impact on user satisfaction. The organization believes in creating an inclusive space where learning is ongoing and every team member contributes to long-term success.

Call to Action

If you're motivated by helping others, solving problems creatively, and building a career rooted in technology, this role is for you. Apply now to take the next step in your IT journey—supporting users, growing your skills, and making your mark in a remote-first world.