Remote Technical Support Engineer Jobs in Colorado

Step Into a Role Where Your Solutions Shape the Customer Experience

What if every troubleshooting session felt like unlocking a puzzle—one where your expertise brings not just answers but relief, confidence, and trust to customers who count on their technology? This remote Technical Support Engineer role is designed for problem solvers who thrive on challenges, empathy, and the satisfaction of making technology feel effortless. Here, your focus is never just on closing tickets. Instead, you become the trusted guide for users navigating hardware issues, SaaS products, network diagnostics, and more—all while helping build the knowledge base and workflow that empowers the entire support team.

The Difference You’ll Make—Responsibilities That Matter

• Every day, you’re the trusted problem-solver—handling technical concerns via phone, chat, email, and remote desktop tools. The clarity and patience you bring leave a lasting impression, transforming moments of confusion into confidence.
• Dive deep into complex cases, turning technical jargon into actionable solutions that users can actually understand, whether you’re supporting a cloud-based app or walking someone through network configurations.
• Analyze recurring issues and collaborate with engineering, product, and QA teams to develop more effective long-term solutions, preventing problems from recurring.
• Develop support documentation and contribute to a living, evolving knowledge base that enables faster finding of answers for both customers and team members.
• Utilize your experience to mentor junior support engineers, guiding them in finding their rhythm and developing effective troubleshooting strategies that work in the real world.
• Gather user feedback and insights that directly inform product updates and the roadmap—your front-line perspective shapes features that make a difference to people across the globe.

A Remote Work Environment Where Focus and Flexibility Coexist

In this fully remote role, you’ll be part of a team that values focused, heads-down work as much as collaborative problem-solving. Our virtual support center thrives on tools like Slack, Jira, and Zoom for seamless communication and transparent workflow management. While we move quickly to resolve issues, there’s always room for in-depth focus when tackling complex cases. Expect daily standups, knowledge-sharing sessions, and a steady rhythm of asynchronous updates that keep you connected without constant interruption.

Tools, Technology, and Continuous Learning

You’ll be hands-on with remote diagnostic tools, cloud support platforms, and workflow automation to streamline ticket resolution and user onboarding. Experience with CRM software, technical documentation systems, and scripting for troubleshooting will make your daily impact even greater. This team celebrates curiosity, so you’ll always have opportunities for skill-building—think certifications, vendor webinars, and access to the latest support trends in SaaS, cybersecurity, and enterprise IT.

Who Thrives Here—Your Approach and Mindset

• You simplify complex ideas—whether it’s over Zoom, in a Slack channel, or within step-by-step documentation.
• The challenge of resolving issues others can’t figure out motivates you to dig deeper and keep learning.
• You’re energized by helping users—from seasoned IT admins to total beginners—feel capable, informed, and secure with the technology in their hands.
• When escalation is necessary, you communicate with empathy and precision, ensuring every handoff is smooth and transparent.
• You value outcome-driven work—knowing that every resolved issue, every new FAQ, and every process improvement helps customers and colleagues alike.

Key Skills and Background

• Proficiency with remote troubleshooting, SaaS products, operating systems (Windows, Mac, Linux), and standard networking concepts
• Experience supporting cloud-based collaboration tools, remote desktop solutions, and enterprise software workflows
• Strong analytical skills—pattern recognition, root-cause analysis, and cross-team communication
• Comfortable adapting to new technology and quickly learning the ins and outs of new platforms
• Prior background in remote technical support, helpdesk, or IT customer service is highly valued

Compensation and Growth

Your expertise is recognized with a competitive annual salary of $88,873. But the real value goes beyond the number. Here, growth is more than a buzzword—it’s about real learning, professional development, and a leadership team that sees your input as essential to building better systems and products. You’ll have the resources and encouragement to shape both your role and your career, all while working from the location that fits your life best.

Ready to Make Remote Support Feel Effortless?

If you see technical challenges as opportunities to connect, teach, and elevate user experiences, you’ll find your place here. Let’s build something purposeful together—your solutions can shape the way people everywhere interact with technology.