Remote Systems Support Administrator

Introduction to the Opportunity

Are you driven by problem-solving and passionate about keeping modern IT infrastructure running smoothly across remote environments? We are seeking a Remote Systems Support Administrator with a solid foundation in system performance optimization, technical troubleshooting, and user-centric service delivery. You'll have the opportunity to partner with global teams and work on cloud-first infrastructure strategies that power mission-critical systems. As part of a rapidly evolving digital landscape, you’ll contribute significantly to ensuring system stability, maintaining remote endpoint security, and enhancing enterprise-wide uptime.

Core Responsibilities

System Monitoring and Maintenance

• Proactively monitor virtual server environments and resolve hardware and software alerts using remote desktop tools.
• Perform scheduled maintenance, patches, and updates across Linux and Windows platforms.
• Ensure endpoint performance and deploy diagnostic solutions to identify and address anomalies.

Incident Resolution and Support

• Deliver Tier 2 technical support for escalated remote access, VPN, and virtual desktop issues.
• Provide support through ITSM platforms such as ServiceNow or Jira Service Management.
• Document troubleshooting processes, ticket resolutions, and standard operating procedures.

Infrastructure Enhancement

• Support infrastructure modernization initiatives, including transitions to cloud-based workloads.
• Optimize the configuration of automation tools, such as Ansible or System Center Configuration Manager (SCCM).
• Participate in designing fault-tolerant solutions and improve redundancy planning.

Security and Compliance

• Collaborate with cybersecurity teams to ensure systems comply with regulatory frameworks (HIPAA, ISO 27001, etc.).
• Implement endpoint protection measures and maintain audit-ready system logs.
• Conduct vulnerability scans and assist in remediation plans.

Tools and Technologies You’ll Use

Operating Systems

• Windows Server 2019+
• Ubuntu
• RHEL

Remote Management Tools

• TeamViewer
• AnyDesk
• ConnectWise Control

Monitoring and Logging

• Nagios
• Zabbix
• Splunk
• Graylog

Configuration Management

• PowerShell
• Bash
• Ansible

Cloud Environments

• Azure Virtual Desktop
• AWS WorkSpaces

ITSM Systems

• Jira Service Management
• Freshservice

Ideal Work Environment

We champion a remote-first approach, enabling you to operate from any location while collaborating with globally distributed engineering teams. Our workflows are designed to accommodate asynchronous collaboration, real-time chat-based escalations, and video huddles for rapid problem resolution. You’ll enjoy a strong support structure that encourages autonomy and innovation within well-defined service-level agreements (SLAs).

Qualifications and Experience

Required

• 3+ years in a technical support or systems administration role with a remote or hybrid IT operations model.
• Demonstrated experience handling remote systems issues using SSH, RDP, and remote diagnostic tools.
• Strong command of system performance analysis and log interpretation.

Preferred

• Certifications such as CompTIA Server+, Microsoft Azure Associate Certification, or Red Hat System Admin Credential.
• Familiarity with ticketing systems and knowledge base platforms.
• Understanding of identity management protocols (LDAP, SSO, MFA integration).

Performance Metrics and Success Indicators

• 99.9% uptime maintained across critical virtualized infrastructure.
• 20% faster resolution times using automated diagnostic scripts.
• Reduced escalation rate by improving self-service IT documentation.
• High ticket closure rating (>95%) within defined response windows.

Growth Opportunities

This role is structured to grow into Senior System Engineer, Remote Infrastructure Lead, or Cloud Operations Specialist within 12–24 months based on performance. You’ll gain continuous learning access through cloud certification pathways, DevOps workshops, and leadership mentoring. Engage with DevSecOps initiatives and drive the adoption of scalable support practices in a cloud-native landscape.

Compensation and Benefits

This remote role is accompanied by a substantial annual compensation of $88,927. Our compensation package includes:

• Comprehensive health coverage and wellness benefits
• Flexible PTO and paid holidays
• Equipment and high-speed internet reimbursement
• Certification and learning stipends

Why You Should Join

Step into a role that values deep technical knowledge, agility, and the ability to troubleshoot independently in a fast-paced virtual ecosystem. You’ll be empowered to improve system resilience, advocate for smarter remote support practices, and elevate your career while working in a fully remote setting where your contributions are visible and impactful.

Ready to Apply?

If you thrive on managing remote systems, resolving challenges with clarity, and shaping a support-first culture in distributed environments, we’d love to hear from you. Apply today to redefine how modern system support is delivered from anywhere.