Remote Subscription Box Operations Manager

Lead the Future of Subscription Fulfillment—From Anywhere

Are you excited by the idea of delivering joy straight to doorsteps each month? As a Remote Subscription Box Operations Manager, you’ll take ownership of our entire fulfillment and logistics operation from anywhere in the world. You’ll ensure customers receive beautifully curated boxes on time, every time. If you’re process-driven and thrive in a high-growth environment, this is your moment to lead.

Why This Role Is Essential

We’re on a mission to redefine how people experience products at home through thoughtful, timely, and exciting monthly deliveries. Our subscribers count on us for dependable service, and we count on you to deliver it. From sourcing to shipping, your impact is felt at every stage. This role fuels retention, satisfaction, and sustainable scale. As our growth accelerates, your expertise will guide operations to the next level.

What You’ll Be Responsible For

Monthly Operations Management

• Plan, coordinate, and oversee monthly box production, including inventory prep and fulfillment.
• Partner with procurement and creative teams to finalize box contents and design timelines.
• Create order projections and fulfillment forecasts based on current trends and seasonality.

Vendor Oversight & Relationship Building

• Manage vendor sourcing, packaging partners, and third-party logistics (3PL) providers.
• Conduct performance evaluations for each vendor to ensure accountability and consistent Service Level Agreements (SLAs).
• Negotiate contracts to improve lead times and reduce costs.

Data-Driven Process Optimization

• Analyze shipping reports, customer feedback, and cycle time data to improve accuracy.
• Identify bottlenecks and implement automation or workflow improvements.
• Maintain inventory visibility across platforms and reconcile discrepancies quickly.

Quality Control & Customer Happiness

• Lead quality control efforts to ensure accurate, on-brand, and safe deliveries.
• Minimize returns and reships through predictive checks and strong vendor oversight.
• Collaborate with customer success to resolve escalated fulfillment issues.

A Remote Team That Has Your Back

Join a vibrant, fully distributed team that values trust, transparency, and collaboration. You’ll work with designers, marketers, and operations experts who care deeply about product experiences. Weekly team syncs, project standups, and async tools keep communication flowing while respecting your productivity.

We believe that working remotely doesn’t mean working alone. In fact, we’ve built a culture that champions autonomy and celebrates shared wins. You’ll have the freedom to propose big ideas, implement more innovative processes, and move fast without red tape.

What Tools do You Use Daily

• ShipStation, TradeGecko, or similar inventory management software
• Slack and Zoom for daily collaboration
• Asana or Trello for project planning
• Google Sheets and Data Studio for reporting and KPIs
• Google Drive or Microsoft 365 for documentation and coordination

Being tech-fluent is a huge plus. We love candidates who can adapt quickly to new systems and even recommend better ones!

What You Bring to the Role

Must-Have Skills & Experience

• 3+ years of operations, logistics, or supply chain experience, preferably in DTC or subscription business models
• Demonstrated success managing inventory cycles and multi-vendor operations
• Strong attention to detail with the ability to track complex projects from start to finish
• Data literacy and the ability to create action plans from metrics

Traits That Set You Apart

• Independent thinker who thrives in a remote setting
• Excellent communicator and cross-team collaborator
• Resourceful problem-solver with a bias for action
• Obsessed with both efficiency and customer satisfaction

Compensation and Perks

This role delivers more than a salary—it provides support, growth, and meaningful recognition:

• $68,201/year salary with bonus eligibility
• Fully remote structure with flexible work hours
• 15+ days PTO plus national holidays
• Monthly wellness and coworking stipends
• Paid learning and development programs
• Free or discounted subscription box memberships
• Annual retreats for team bonding and planning

What’s Next for This Role

You’ll be stepping into a department that is expanding its capabilities, both in scale and complexity. From launching new categories to international shipping options, the horizon is wide open. Your influence will help shape not just operations, but the broader customer journey.

This isn’t just a job—it’s a chance to build something meaningful with a team that supports bold moves and creative solutions.

Ready to Build Something Great?

If you’re excited about delivering joy at scale, reducing friction in fulfillment, and building processes that truly work, we’d love to meet you. Join a purpose-driven team that believes in growth, transparency, and creating memorable experiences for every customer.

Your next big opportunity awaits—apply now!