Remote Post-Op Care Coordinator

Position Overview

We're seeking a proactive and detail-driven Remote Post-Op Care Coordinator to become a vital part of our evolving virtual healthcare team. In this role, you'll serve as the primary point of contact for patients transitioning from surgery to at-home recovery, ensuring they feel supported, informed, and confident throughout the healing process. This position is uniquely positioned at the intersection of compassionate care and advanced technology, where you'll harness digital tools, virtual communication channels, and clinical protocols to foster effective post-operative outcomes. It’s an opportunity to make a tangible impact while working remotely in a fast-paced, collaborative, and innovative healthcare setting.

Core Responsibilities

Virtual Patient Support

• Conduct scheduled remote consultations with patients using secure video conferencing and HIPAA-compliant messaging systems.
• Guide individuals through their recovery plans, addressing common concerns such as mobility limitations, medication schedules, dietary needs, and post-op symptoms.
• Offer real-time triage support by assessing reported symptoms and coordinating interventions with the appropriate clinical staff.
• Serve as a trusted liaison between patients, families, and providers, ensuring communication flows smoothly and accurately.

Recovery Tracking and Reporting

• Maintain detailed and accurate documentation using electronic health record (EHR) platforms, updating patient notes, concerns, and care milestones.
• Leverage digital symptom trackers and wearable device data to evaluate progress against expected recovery benchmarks.
• Identify recovery bottlenecks or anomalies and raise these insights in weekly care team reviews.
• Compile data-driven reports that contribute to refining post-surgical protocols and elevating patient safety measures.

Education and Empowerment

• Deliver tailored educational resources, such as step-by-step recovery videos, post-op FAQs, and lifestyle tips, through digital platforms.
• Monitor patient engagement with learning materials and use comprehension assessments to ensure critical concepts are retained.
• Encourage compliance with prescribed regimens by applying motivational interviewing techniques and personalized coaching strategies.
• Recognize early warning signs of emotional distress or recovery fatigue and connect patients with mental health professionals when appropriate.

Work Environment

Remote Coordination and Workflow

• Work from home while collaborating with a distributed care team spanning multiple time zones.
• Use cloud-based workflow management tools like Asana, Microsoft Teams, and Zoom Healthcare to stay aligned with daily objectives.
• Adhere to telehealth best practices and ensure compliance with all relevant data privacy standards.
• Participate in virtual daily huddles, clinical debriefings, and long-term planning sessions.

Inclusive and Innovative Culture

• Join a supportive team environment that thrives on continuous improvement, empathy, and clinical excellence.
• Contribute to brainstorming sessions and pilot programs aimed at streamlining remote post-op experiences.
• Take part in wellness initiatives, mindfulness sessions, and company-hosted development workshops that strengthen professional resilience.

Tools and Technology

Digital Recovery Tools

• Engage with digital health platforms such as Amwell, Teladoc, or custom recovery apps designed for patient interaction.
• Integrate real-time data from smart health devices (e.g., pulse oximeters, fitness trackers, digital thermometers) to inform care adjustments.
• Implement chatbots, symptom checkers, and decision-support systems for initial triage and education delivery.

Data & Analytics Ecosystem

• Utilize interactive dashboards to visualize recovery stages and identify patients who may require additional support.
• Collaborate with data science teams to review outcome metrics and contribute to AI-powered care optimization.
• Offer feedback on system usability to continuously improve platform functionality and user satisfaction.

Required Qualifications

Academic and Licensing Background

• Bachelor’s degree in Nursing, Health Information Management, Public Health, or a related healthcare discipline preferred.
• Clinical licenses (RN, LPN, or equivalent) are advantageous but not mandatory for highly experienced candidates in virtual care.

Experience and Core Competencies

• At least two years of hands-on experience in post-surgical care, telehealth nursing, or outpatient care coordination.
• Strong familiarity with EHR software such as Epic, Athenahealth, or Cerner.
• Ability to synthesize clinical information and communicate clearly across various formats, including video, chat, and phone.
• Tech-savvy with a quick learning curve for new digital tools, automation workflows, and healthcare software platforms.
• Empathetic, resourceful, and comfortable navigating ambiguity while maintaining patient trust.

Compensation and Career Growth

This fully remote role offers an annual salary of $50,710, along with access to a digital benefits suite that includes teletherapy, fitness subscriptions, and online educational tools. Employees also receive a professional development allowance, which enables them to participate in industry conferences, pursue certifications, or take advanced online courses. Performance-based reviews are conducted biannually, and internal mobility is supported through mentorship programs, cross-departmental projects, and dedicated growth roadmaps tailored to your interests and skills.

Discover the Impact You'll Make

Your contributions as a Post-Op Care Coordinator will help prevent complications, reduce unnecessary readmissions, and ensure every patient feels empowered in their recovery. You will be their digital safety net, responding to concerns before they escalate and offering reassurance when they need it most. From tracking recovery metrics to educating families on post-surgical care expectations, your presence will be felt in every successful outcome. This role extends beyond administrative coordination—it’s a mission to ensure that no patient feels lost or forgotten during their healing journey.

Ready to Shape the Future of Remote Recovery?

If you're passionate about combining clinical knowledge with the power of technology to transform patient experiences, this is your opportunity. Join us in reshaping how care is delivered in the post-operative space—where healing happens at home, and excellence is powered by compassion, precision, and innovation. Apply now and be part of the movement driving modern recovery solutions for a healthier, more connected future.