Remote NFL Customer Support Representative

Introduction: Elevating Fan Experience from Anywhere

Are you passionate about sports and technology? Do you thrive in high-energy environments where fans are the heartbeat of the mission? As a Remote NFL Customer Support Representative, you’ll serve as a vital link in improving the fan journey through every digital interaction. This isn’t just customer service—it’s about creating moments that matter, resolving inquiries with empathy, and leveraging cutting-edge support tools to ensure an unmatched user experience. With the NFL’s ever-evolving digital ecosystem, you’ll help fans navigate platforms, resolve account issues, and connect with live events from the comfort of your remote office. If you’re eager to blend passion for football with customer-centric innovation, this opportunity is for you.

Key Responsibilities: Impact-Driven Support Across Channels

Multichannel Support Excellence

• Deliver timely and effective assistance through live chat, email, and virtual ticketing systems.
• Troubleshoot account issues, app errors, and live-stream glitches across devices.

Personalized Fan Engagement

• Use CRM platforms and user history to craft tailored responses.
• Escalate critical fan concerns to the technical or product teams, providing documented details.

Data-Backed Decision Making

• Analyze support trends and generate weekly feedback reports.
• Collaborate with the analytics team to refine user journeys using fan behavior metrics.

Product & Platform Expertise

• Stay informed about NFL game schedules, app updates, merchandise promotions, and digital policies.
• Guide users in navigating mobile apps, fantasy football platforms, and online ticketing portals.

Continuous Learning & Innovation

• Attend virtual trainings on new support technologies and engagement frameworks.
• Propose process improvements using insights gathered from user feedback loops.

Work Environment: Fast-Paced, Inclusive, and Remote-First

This is a 100% work-from-home role designed for flexibility and performance. You'll join a dynamic remote team driven by a shared love of football and technology. Team members enjoy access to collaborative digital workspaces, asynchronous team updates, and inclusive virtual team-building events. Whether you’re answering a support ticket during halftime or solving app issues during a livestream, you’re part of a culture that values responsiveness, adaptability, and genuine connection.

Tools & Technologies: Powering Productivity

• Zendesk: For omnichannel ticket and chat management
• Slack & Zoom: For internal team collaboration
• Salesforce CRM: To personalize fan communication
• Screen recording tools (like Loom) for visual troubleshooting
• AI-assisted chatbots: For preliminary ticket triage
• Knowledge base platforms: To self-educate and contribute to documentation

You’ll use these systems daily to streamline workflows, enhance response times, and deliver seamless user support.

Qualifications: Who Thrives in This Role

• 2+ years in remote customer service or technical support roles
• Proficiency with helpdesk software and CRM tools
• Excellent spoken and written communication abilities with an emphasis on clarity and empathy
• Proven ability to multitask during high-volume events or seasonal ticketing surges
• Familiarity with streaming platforms and digital authentication processes
• A team-player mindset with the ability to work independently in a virtual setup
• Enthusiastic about the NFL, sports culture, or digital fan communities

Measurable Impact: Where Passion Meets Performance

Our remote support team consistently resolves over 94% of inquiries within 24 hours, with a 4.7/5 fan satisfaction rating. By joining this team, you won’t just handle support—you’ll shape how fans feel about the game. Your work will reduce churn, boost platform engagement, and keep viewers connected during critical moments, such as playoffs, fantasy drafts, or game-day streaming.

Career Growth & Development

This role is the first step in a dynamic digital operations journey. Top performers often transition into roles like Fan Experience Analyst, Support Quality Specialist, or Remote Product Advisor. You'll have opportunities to attend virtual conferences, participate in mentorship programs, and take part in certification tracks on tools like Salesforce or Zendesk.

Diversity, Belonging, and Inclusion

We believe every employee should feel empowered to bring their whole self to work. This role welcomes professionals of all backgrounds, gender identities, and perspectives. Our support team thrives because it reflects the fans we serve—diverse, global, and united by passion. We are committed to equitable hiring practices, accessibility, and ongoing dialogue about inclusion across all levels.

Compensation & Benefits

• Annual Salary: $39,613 (paid bi-weekly)
• Remote setup stipend and home office allowance
• Access to exclusive NFL digital content and staff-only events
• Health, vision, and dental insurance (available in eligible regions)
• Paid time off, mental health days, and wellness stipends
• Training credits and continuing education reimbursement

Apply Now: Bring the Game Closer to Fans

If you're ready to make every fan's experience exceptional through real-time digital support, we want you on our team. Be the voice fans trust, the solution they remember, and the reason they return. Apply today and kick off your career in remote fan engagement—because the NFL doesn’t stop, and neither should great support.