Remote NFL Community Manager

Role Overview

We're seeking a passionate and tech-savvy Remote NFL Community Manager to lead fan engagement and enhance our digital presence across various platforms. This opportunity suits professionals who excel in fast-paced, digital-first environments and understand the intricate pulse of NFL fandom. With a fully remote setup and a competitive annual salary of $91,397, you will become the strategic force behind cultivating a loyal and energized virtual community. Your ability to use digital tools and engagement frameworks to foster community will be pivotal in establishing a best-in-class fan experience.

Key Responsibilities

Digital Community Engagement

• Spearhead the development and execution of comprehensive community engagement strategies tailored for NFL fans.
• Moderate interactive sessions such as Twitter/X /X/X Spaces, Discord AMAs, and live Twitch chats during high-stakes game days.
• Design content schedules and facilitate gamified challenges to maintain consistent interaction.
• Monitor user feedback and sentiment in real-time and respond appropriately to foster trust and transparency.

Content Moderation and Curation

• Implement dynamic content pipelines using automation tools like Buffer and IFTTT to streamline your publishing process.
• Curate weekly highlight reels, user polls, and themed posts aligned with NFL matchups and team milestones.
• Maintain a respectful, inclusive, and vibrant tone across all user comments, DMs, and posts.
• Establish and enforce community guidelines using a transparent moderation playbook.

Analytics and Reporting

• Analyze fan behavior using metrics such as interaction rate, dwell time, and click-through paths.
• Track growth trends and generate predictive models that inform content optimization.
• Utilize Sprout Social and Brandwatch to track audience sentiment across various digital touchpoints.
• Deliver biweekly reports visualized through Looker Studio and Tableau for the executive team.

Work Environment and Culture

This position is entirely remote, allowing you to work from anywhere while remaining connected to our agile, purpose-driven culture. You’ll collaborate with cross-functional teams in marketing, creative, and data analytics to drive real-time decisions and iterate strategies.

Communication and Collaboration Tools

• Slack: For team collaboration and quick syncs.
• Zoom: Weekly retrospectives and planning sessions.
• Asana: Daily task tracking and OKR alignment.
• Notion: Central hub for documentation and knowledge sharing.

Tools and Technologies

Engagement Platforms

• Discord, Reddit, Twitch, Twitter/X /X/X Spaces, Instagram Live, StreamYard

Analytics & Insights

• Google Analytics, Tableau, Mixpanel, Sprout Social, Brandwatch

Productivity and Scheduling

• Asana, Notion, Airtable, Slack

Workflow Automation

• Buffer, Zapier, IFTTT, Hootsuite

Required Qualifications

• 3+ years managing or growing digital communities, ideally in the sports or entertainment verticals.
• Strong familiarity with NFL teams, player rosters, schedules, and fan lingo.
• Excellent command of social media management platforms and moderation best practices.
• Background in leveraging SEO principles and content lifecycle strategies to maximize visibility.
• Skilled at analyzing engagement data and adapting approaches based on user behavior.
• High emotional intelligence with the ability to mediate sensitive conversations effectively.
• Superior written and spoken communication tailored for diverse audiences.

Success Metrics

Measurable Objectives

• Increase active engagement rates by 20% within 6 months.
• Achieve a 15% decrease in monthly community churn.
• Expand peak concurrent participation during live NFL events by 25%.
• Maintain a sentiment score of 80 %+ in quarterly community health audits.
• Elevate average session duration by 10+ minutes through targeted activation campaigns.

Growth and Development

This role offers robust opportunities for professional growth and development. You’ll gain real-world experience in digital innovation, fan ecosystem scaling, and brand storytelling. Regular mentorship sessions and leadership labs will equip you for progression.

Long-Term Opportunities

• Senior Manager, Digital Engagement: Lead large-scale campaigns and mentor junior managers.
• Director, Global Fan Communities: Spearhead fan expansion strategies internationally.
• VP, Community Experience: Oversee all digital community and fan-facing initiatives.

Why This Role is Exciting

Joining as our NFL Community Manager means being at the intersection of sports passion and digital innovation. You'll play a vital role in building experiences that amplify fans’ emotional connection to the NFL. You'll be trusted to experiment, learn, and shape how millions of fans celebrate their teams, all while staying remote, flexible, and ahead of the curve.

Ready to Apply?

If you’re passionate about uniting NFL fans, love creating online buzz, and excel in using data-backed strategies to build digital communities, this role is made for you. Join us to energize a fanbase that thrives on excitement, culture, and connection—no matter where you are in the world. Step into the spotlight. Apply now!