Remote Java Support Engineer

Embrace a Remote Role Where Empathy Meets Engineering Excellence

Step into a meaningful career as a Remote Java Support Engineer, where your technical talent supports systems that matter, and your human side is just as valued as your code. With an annual salary of $108,664, this role offers the opportunity to thrive in a diverse team that prioritizes emotional intelligence, collaboration, and purpose-driven work. If you're someone who values an inclusive workplace and a sense of connection—even across time zones—you’ll feel right at home here.

About the Role

As a Java Support Engineer working remotely, your mission will be to ensure the reliability, performance, and ongoing support of critical Java-based applications. You'll troubleshoot complex issues, guide system enhancements, and work directly with cross-functional teams, including product managers and remote infrastructure specialists. From resolving production bugs to proactively optimizing services, your input will directly shape a seamless experience for end users.

Key Responsibilities

Daily Tasks and Expectations

• Investigate and resolve technical issues within Java applications across a variety of systems and platforms.
• Monitor logs and metrics to identify performance bottlenecks and proactively implement solutions to address them.
• Collaborate with developers, QA engineers, and DevOps professionals to escalate or resolve bugs and incidents.
• Participate in on-call rotations, providing dependable support when critical systems need attention.
• Create and maintain knowledge base articles and technical documentation for internal use.
• Suggest code or design improvements that prevent recurring issues and improve maintainability.
• Handle API-related questions and data queries with accuracy and diligence.

The Environment You’ll Thrive In

Team Culture and Collaboration

You'll be part of a global, remote-first team that operates with empathy, transparency, and accountability. Our culture thrives on trust and collaboration—team members are encouraged to share their perspectives, respectfully challenge assumptions, and grow together as a team. Whether you’re pairing virtually to debug an issue or offering emotional support during a high-pressure sprint, you’ll always have someone in your corner.

Diversity and Inclusion

A Truly Inclusive Workplace

We take pride in cultivating a workplace that is inclusive and respectful of all voices. Our diverse team includes professionals from different cultural backgrounds, gender identities, and career paths. We value authenticity and believe that innovation flourishes when everyone is empowered to bring their whole selves to work. From flexible work arrangements to support circles and mentorship programs, you’ll find community and care here.

Technologies and Tools

Platforms and Frameworks You’ll Work With

• Core Java (Java 8+), Spring Framework, REST APIs
• Logging tools like ELK, Splunk, or Datadog
• Issue tracking and support: JIRA, Zendesk, ServiceNow
• Version control systems such as Git
• CI/CD pipelines with Jenkins or GitHub Actions
• Monitoring tools like Prometheus, Grafana
• Containerized environments: Docker and Kubernetes (a plus)

Qualifications and Requirements

Skills and Experience We Seek

• 3+ years of experience supporting or developing Java applications in production environments
• Deep understanding of exception handling, thread management, and memory optimization in Java
• Experience with relational databases such as PostgreSQL or MySQL
• Strong diagnostic and debugging skills, especially in distributed systems
• Familiarity with Agile methodologies and remote team collaboration tools (Slack, Confluence, Zoom)
• Excellent written and verbal communication skills
• A solutions-oriented mindset and a calm presence under pressure

Growth and Development Opportunities

A Clear Path for Advancement

We’re invested in your journey. From personalized learning budgets to cross-functional training opportunities, this role opens doors to broader engineering paths, including backend development, site reliability engineering, and system architecture. You'll also have opportunities to mentor junior engineers and contribute to internal support process improvements.

A Story That Reflects Our Culture

Real Support for Real People

One of our engineers, Alex, joined us from a non-traditional background and initially faced impostor syndrome in a highly technical environment. Through structured mentorship, weekly check-ins with team leads, and participation in an inclusive peer-learning channel, Alex grew from a support contributor to a feature-building engineer. This growth didn’t just stem from technical training—it was about feeling seen, heard, and supported every step of the way.

Work-Life Balance and Well-being

Supporting You Beyond the Screen

We understand that a healthy mind fuels great code. Our work-from-home support includes mental health days, access to wellness apps, and team recharge weeks. No matter where you log in from, your well-being is a top priority.

What Success Looks Like in This Role

Defining Excellence in Your Contributions

• Customers experience smoother, faster, and more reliable app performance
• Your teammates consider you a trusted problem-solver and empathetic listener
• You contribute ideas that improve response time, reduce bugs, and enhance documentation
• You foster respectful communication and elevate our culture of inclusion

Ready to Join a Team That Values You?

Take the Next Step

This isn’t just a job; it’s your chance to be part of something supportive, purpose-driven, and forward-thinking. If you're excited about being a key player in a team that respects your technical abilities and celebrates your humanity, we encourage you to apply.

Apply now and help us shape a better, more connected digital future.