Remote IT Support Technician

Join a Team That Keeps the Digital World Running

Imagine starting your day not with traffic jams or noisy offices, but with your favorite cup of coffee, logged in from your home workstation, ready to solve the world’s tech puzzles. We’re not just another remote tech support provider—we’re innovators, collaborators, and digital fixers on a mission to support organizations worldwide with reliable IT infrastructure. As we grow, we’re seeking a motivated Remote IT Support Technician to be the backbone of our remote operations and the digital lifeline for our clients.

About the Role: Supporting Systems, Empowering People

As a Remote IT Support Technician, you will be the go-to expert for troubleshooting hardware issues, configuring software environments, and helping users navigate technical challenges. You’ll work within a global team that values precision, creativity, and resilience. Your work will ensure smooth operations for small businesses, growing startups, and enterprise clients alike. No two days will feel the same.

What You’ll Be Doing: Key Responsibilities

• Deliver timely remote tech assistance to users on Windows, macOS, and Linux systems.
• Troubleshoot networking issues, from VPN connectivity to DNS configurations
• Manage software installations, patches, and routine maintenance remotely
• Configure email clients, resolve sync issues, and guide users through secure access
• Use remote desktop tools and ticketing systems to track support cases and resolutions
• Guide users through tech issues with patience, empathy, and clear communication
• Maintain security protocols and ensure systems comply with IT policies
• Document resolutions and help maintain a growing knowledge base

Where You’ll Work: Our Virtual Office

Work anywhere with a strong internet connection and a proactive mindset. Our team is spread across time zones, but we’re tightly connected through collaboration tools, daily check-ins, and shared goals. Flexibility is more than a perk—it’s part of our DNA.

The Tech That Powers Our Support

You’ll be equipped with cloud-based support platforms and cutting-edge IT management tools. Familiarity with applications such as Zendesk, Freshdesk, or ServiceNow will be beneficial. We rely on secure remote access tools (such as AnyDesk and TeamViewer), real-time communication apps (like Slack and Zoom), and centralized logging systems to ensure safe and efficient operations. The goal: fast resolution and uninterrupted user experience.

What You Bring: Ideal Candidate Profile

• Proficient in working with multiple operating systems, including Windows, macOS, and Linux, and networking fundamentals
• Comfort with cloud platforms, including Microsoft 365, Google Workspace, and Zoom
• Ability to explain complex solutions in user-friendly terms
• Excellent time management and task prioritization capabilities support requests
• Self-driven, independent, and capable of working in a fast-paced remote environment
• At least 1 year of technical support experience (remote support preferred)
• Certifications like CompTIA A+, ITIL, or Microsoft Fundamentals are a plus

Career Growth: More Than Just a Help Desk

We believe support techs are the heart of IT, and that your growth should reflect that. Our career pathways open doors to roles in cybersecurity, network administration, and remote systems engineering. Through hands-on mentorship, virtual bootcamps, and certification reimbursements, your career in IT will evolve with us.

Compensation: Your Skills Matter

This is a fully remote opportunity offering a competitive annual salary of $38,671. In addition to compensation, we offer paid time off, health support options, and resources to help you advance your tech education.

Culture: Tech With a Human Touch

We’re a team that celebrates both uptime and team time. Expect virtual game nights, shoutouts in Slack for exceptional support cases, and ongoing internal training to keep your skills sharp and up-to-date. We bring humor, heart, and hustle into every interaction.

Apply Now: Let’s Power the Future Together

If you’ve ever guided a family member through resetting a router—and enjoyed it—or if your favorite kind of puzzle is figuring out why a system update broke someone’s login, this is your calling. Click apply and become part of a team that turns tech glitches into moments of magic. Let’s build smoother systems—and a better remote world—together.