Remote IT Support Specialist Jobs in Canada

Introduction to the Role

A Remote IT Support Specialist ensures the smooth operation of technical systems for distributed teams across Canada. In this vital remote role, you'll troubleshoot user issues, maintain digital infrastructure, and help employees stay connected and productive. The job suits professionals who enjoy solving tech problems and working independently. You’ll join a collaborative IT team that values curiosity, communication, and results. With an annual salary of $69,337, this is a valuable chance to advance professionally within a stable, supportive, and fully remote environment.

Key Responsibilities

• Provide responsive remote desktop support via ticketing, chat, and calls
• Identify and resolve hardware, software, and network issues promptly
• Manage user accounts, permissions, and access across systems
• Troubleshoot connectivity issues with VPN, remote tools, and cloud apps
• Monitor infrastructure health, applying updates and patches as needed
• Assist with new employee onboarding and hardware setup
• Document fixes and create help guides for common IT problems
• Escalate complex issues to senior engineers when appropriate

Required Skills and Qualifications

• 2+ years in IT support or a help desk environment, ideally remote
• Familiarity with Windows, macOS, and Linux platforms
• Experience with remote support tools like AnyDesk or TeamViewer
• Knowledge of cloud collaboration tools, especially Microsoft 365
• Clear verbal and written communication for technical and non-technical users
• Strong prioritization and time management skills
• Relevant diploma or degree in Computer Science or IT
• Certifications such as CompTIA A+, Microsoft 365, or Network+ are a plus

Tools and Technology

You'll work with reliable tools designed for remote-first IT operations:

• Microsoft Teams, Outlook, and SharePoint for team communication
• ServiceNow or Jira for managing IT requests
• Azure Active Directory and account management tools
• Security suites for device protection and monitoring
• Cloud-based backup and deployment utilities

Work Environment and Culture

The team thrives in a remote-first model. Your home becomes your office, and virtual meetings keep you connected. We prioritize autonomy, trust, and performance. Our IT department is collaborative, responsive, and user-focused. You'll have opportunities to share input, propose improvements, and grow within a culture that embraces learning.

The team holds regular virtual check-ins, knowledge-sharing sessions, and project retrospectives to stay aligned and motivated. Your work is respected, your time is valued, and your voice matters.

Opportunities for Growth

Beyond day-to-day support, this role opens doors to career paths in:

• Systems Administration
• Cloud Operations
• Cybersecurity
• DevOps Support

We offer mentorship, internal promotions, and coverage for IT certifications. If you're eager to specialize or lead, we’ll help you get there. Employees are encouraged to take ownership of their development, and we provide the resources to make that possible.

What Success Looks Like in This Role

• Resolving support tickets quickly and effectively
• Maintaining system uptime and employee satisfaction
• Adapting to new tools and workflows with ease
• Sharing knowledge with peers and end users
• Practicing security-first thinking in all IT functions

Ideal Candidate Profile

You're dependable, thoughtful, and thrive in a fast-moving environment. You simplify complex problems and stay calm under pressure. You love helping others and believe that every issue is an opportunity to make a positive impact. You are proactive, independent, and never stop learning.

Compensation and Perks

• Annual salary: $69,337
• 100% remote work with flexible scheduling
• Stipend for home office setup and internet
• Paid holidays, vacation, and wellness leave
• Access to virtual health support and therapy
• Career development funds and training allowances
• Team recognition programs and remote team-building events

Call to Action

Ready to join a professional, fully remote team where your IT skills will shine? We’re hiring motivated individuals who love tech and want to make a difference every day. Apply now to become a trusted Remote IT Support Specialist and help keep Canada’s digital teams connected and productive.