Remote Helpdesk Technician Jobs in Canada

About the Role

Are you the kind of person who gets genuine satisfaction from solving tech puzzles while helping others feel supported and valued? We’re seeking a Remote Helpdesk Technician who brings not just technical know-how but a heart for service. This position offers the flexibility to work from the comfort of your home while making a real impact by assisting employees and clients across Canada. Our team thrives on communication, compassion, and collective problem-solving, ensuring no one feels left behind.

Our Company Culture

Our organization actively cultivates a welcoming and respectful environment where people from all backgrounds come together to collaborate and innovate. Our diverse team comprises voices from diverse languages, regions, and experiences. From offering career support to neurodiverse colleagues to celebrating cultural holidays that reflect our team’s heritage, we continually evolve to ensure every individual feels seen and respected. If you believe that technology works best when people are treated like humans, not tickets, then you’re our kind of person.

Key Responsibilities

• Respond promptly and empathetically to technical issues via email, phone, and chat platforms.
• Troubleshoot and resolve problems related to software, hardware, networking, and remote access.
• Escalate complex issues thoughtfully, maintaining clear documentation in ticketing systems.
• Support onboarding of new hires by configuring devices and setting up accounts remotely.
• Provide guidance on cybersecurity awareness and best practices for remote users.
• Collaborate closely with IT and operational departments to optimize workflows and improve system uptime.
• Maintain a high standard of communication that prioritizes clarity, patience, and respect.

Your Day-to-Day Work Environment

As a remote IT support technician, your virtual desk is where patience meets problem-solving. You’ll join a vibrant digital workspace where daily check-ins, shared wins, and team channels keep us connected. Whether guiding a team member through VPN setup or calming nerves during a system outage, your work helps shape a seamless and inclusive experience for remote employees. Our support isn’t just technical—it’s personal.

Tools and Technologies

You’ll work with a range of systems and cloud-based tools, including:

• Microsoft 365 and Teams for communication and productivity
• Remote desktop software (e.g., AnyDesk, TeamViewer)
• Ticketing platforms like Freshdesk or Zendesk
• Device management tools such as Intune or Jamf
• Cybersecurity solutions for endpoint protection and phishing defense
• VPN configuration utilities and troubleshooting scripts

Training and support are ongoing. We value curiosity and continuous improvement, so even if you haven’t mastered every tool, your willingness to learn will take you far.

Qualifications and Attributes

• 2+ years of experience in a remote helpdesk or IT support role
• Strong knowledge of Windows and macOS environments
• Familiarity with SaaS platforms and troubleshooting cloud connectivity
• Ability to explain tech concepts clearly to non-technical users
• Calm under pressure and responsive during high-volume periods
• Committed to inclusive communication practices and equal support for all
• Self-driven, organized, and comfortable with remote collaboration

What You’ll Gain

• A chance to join a remote-first team that believes in fair treatment and equal access to growth
• Ongoing training and mentorship opportunities to deepen your technical knowledge
• A supportive work environment that values personal well-being and mental health
• Annual salary of $43,966, with additional benefits for wellness and internet reimbursement
• The opportunity to work with a team that celebrates your ideas and respects your background

Equal Opportunity Statement

We are committed to upholding strong principles of equal opportunity and fair hiring practices. We welcome applicants of all genders, identities, ethnicities, abilities, and life paths. Every voice adds value to our culture, with each team member playing a meaningful role in our collective achievements.

Ready to Join Us?

If you’re eager to work where your technical skills and empathetic approach make a difference every day, we’d love to meet you. Apply now to become part of a team where your individuality is not only accepted but celebrated.