Remote E-commerce Store Assistant

Start by Making Online Retail Personal

Can digital shelves feel like a boutique experience? We believe they can—and we’re crafting one customer interaction at a time. As our Remote E-commerce Store Assistant, you won’t just manage backend processes; you’ll shape the online experiences that define our brand. From updating product listings that help users find what they didn’t know they needed to managing order fulfillment workflows that feel as smooth as a local pickup, you’ll be at the heart of a growing retail ecosystem. And the best part? You’ll do it all from wherever you thrive best.

Annual Salary: $48,000

What You’ll Help Us Achieve

Craft Product Pages That Convert

You won’t just copy and paste specs. Your writing and formatting will help bring clarity, trust, and engagement to each product. Whether it’s describing the texture of a handmade item or the functionality of a smart device, your storytelling will help boost discoverability and drive informed purchases.

Make Every Order Flow Like Magic

Shipping delays and fulfillment chaos? Not on your watch. You’ll sync with our inventory and logistics partners to ensure that every order is packed and shipped without a hitch. When hiccups do happen, your proactive communication will turn a frustrating delay into a moment of empathy and trust.

Listen, Learn, and Respond

Customers will write in, leave reviews, and occasionally need help finding what they’re looking for. You’ll be their guide, their reassurance, and their problem-solver. Whether responding over email, chat, or social media, you’ll bring clarity, resolution, and warmth.

Keep the Storefront Fresh

You’ll coordinate with marketing and design teams to roll out seasonal updates, new product lines, and promotional campaigns. Your updates will reflect the brand voice and keep our digital shelves always inviting.

The Environment You’ll Work In

We’re a remote-first team that thrives on autonomy, transparency, and meaningful contribution. We trust you to manage your own time and bring forward new ideas that make us better. You’ll collaborate asynchronously via tools like Slack, Trello, and Google Workspace, with optional weekly huddles to share wins and unblock work.

Expect a supportive environment where focused, deep work is respected—we move quickly, but we never sacrifice the thoughtfulness that creates truly exceptional results.

Tools You’ll Use Daily

• Shopify or similar e-commerce CMS
• Trello for campaign coordination
• Zendesk or Gorgias for customer communication
• Google Sheets for product tracking and reports
• Canva or Figma (optional but valued for quick visual tweaks)

You don’t have to be an expert in all of these on day one—but we’ll support your learning curve as long as you’re eager to grow.

What You Bring to the Table

You Notice the Details That Others Miss

Formatting inconsistencies? Missing product specs? Customer sentiment trends? You catch and act on the small things that add up to a significant impact.

You Communicate with Heart and Precision

Whether it’s writing a shipping delay update or creating a homepage banner description, you balance clarity, empathy, and brand tone seamlessly.

You’re Tech-Comfortable

You don’t have to code, but you know your way around dashboards, spreadsheets, and workflow tools. If you haven’t used a system before, you’re confident in your ability to learn it quickly.

You See Tasks as Opportunities

Uploading a new SKU isn’t just a chore—it’s an opportunity to refine our tags, update images, and ensure the product reaches the right shopper. You bring that mindset to everything you do.

Bonus Points

• Previous e-commerce or online retail experience
• Experience supporting promotional campaigns or seasonal product launches
• Basic photo editing or layout design familiarity

How Success is Measured

• Product Listing Accuracy: Ensuring every product has explicit, complete, and engaging content.
• Customer Satisfaction: Responsiveness, resolution quality, and sentiment scores.
• Order Accuracy: Smooth order-to-ship pipeline with minimal errors or delays.
• Collaborative Efficiency: Strong coordination with marketing, inventory, and support teams.

Why This Role Matters

Your work directly shapes the customer experience. Whether it’s the clarity of a product page or the reassurance in a well-written support reply, you’ll be the reason customers keep coming back. In a sea of digital storefronts, you help ours stand out—not with gimmicks, but with consistency, care, and creativity.

What You'll Gain

• A stable remote position with a salary of $48,000 annually
• Opportunities to grow into senior roles in e-commerce operations or customer success
• Access to ongoing learning, from UX training to automation tools
• A team that values your ideas and celebrates initiative
• A culture of ownership, respect, and flexibility

Let’s Build Something Personal, Together

If you believe online shopping should feel personal, purposeful, and joyful, you’re already speaking our language. Let’s take that philosophy and turn it into exceptional customer journeys.

If you're ready to make an impact from day one, we’re prepared to meet you.