Remote Digital Experience Specialist

Shape Tomorrow’s Digital Journeys—From Anywhere

Imagine influencing every step of a user’s online experience, where empathy, design, and innovation intersect to create memorable moments at scale. That’s the impact you’ll have as our next Remote Digital Experience Specialist. Your expertise will help craft digital touchpoints that aren’t just seamless—they’re unforgettable. If you thrive at the intersection of creativity and technology, and you’re ready to push the boundaries of what’s possible for global users, this is your stage.

Why This Role Matters

Digital experiences are more than screens—they’re the gateway to trust, loyalty, and lasting impressions. Here, every click and swipe tells a story. You’ll be trusted to ensure that the story is intuitive, inclusive, and frictionless for everyone. Our commitment to continuous iteration means your ideas won’t just sit in a backlog—they’ll shape the next generation of user journeys that drive real business results.

Your Mission & Impact

You’ll guide digital initiatives from vision to execution, blending data with human insight. Insights drawn from journey mapping and analytics will spark changes that users feel instantly. Instead of reporting issues, you’ll champion solutions that improve onboarding, retention, and engagement. When you collaborate with design, engineering, and support teams, you’ll turn ideas into reality—fast. Your daily work will help over 50,000+ global users accomplish more with less effort.

What Success Looks Like

• Shape onboarding workflows that welcome users and remove friction at every step.
• Drive meaningful change, not just maintain processes.
• Transform complex feedback into actionable strategies for product, content, and development teams.
• Champion accessibility, making every digital moment usable for all.
• Partner with cross-disciplinary teams to launch features that set new standards for usability.

Responsibilities That Move the Needle

• Conduct journey mapping to uncover pain points and opportunities, then partner with product teams to design impactful solutions.
• Utilize digital analytics tools to uncover user trends, providing actionable insights that inform design and content decisions.
• Work closely with engineers and designers—your ideas will directly influence features that thousands rely on every day.
• Lead initiatives to streamline content, navigation, and interactions across mobile and web.
• Gather real-time feedback through digital surveys and remote usability tests, translating learnings into clear, prioritized action plans.
• Simplify complex information—whether it’s explaining a new process to stakeholders or walking a customer through a product feature over Zoom or Slack.
• Build, document, and continuously improve remote onboarding processes, ensuring every new user starts strong and stays engaged.

Tools & Technology That Power Your Work

You’ll be immersed in a modern, fully remote digital stack: Figma for design collaboration, Notion for documentation, Hotjar and Google Analytics for behavioral insights, Jira for backlog management, and Slack/Zoom for day-to-day communication. This is an agile, growth-focused environment—expect to iterate quickly and deliver real impact in short cycles.

Your Superpowers & Qualities

• You spot patterns in user behavior that others miss, and act fast to fix what slows them down.
• You simplify complex ideas, making solutions accessible to everyone.
• Curiosity drives you: you’re always exploring new tools, technologies, and trends in digital UX.
• You balance empathy for the user with business priorities, making choices that move both forward.
• Agile workflows excite you—you love shaping ideas in the morning and seeing them come to life by the end of the week.

What You Bring

• 2+ years of hands-on experience in digital experience, UX, or product support roles—ideally in SaaS or consumer technology.
• Demonstrated success working with remote collaboration tools.
• Experience with journey mapping, usability testing, and user research.
• Familiarity with accessibility guidelines and inclusive design principles.
• Comfort with digital analytics platforms, turning numbers into stories that drive action.
• Enthusiasm for partnering with teams across time zones and backgrounds to create unified solutions.

Work Environment & Growth

We move quickly, but you’ll always have space to focus intensely. You’ll set your own schedule and thrive in a fully remote, asynchronous environment. Innovation is encouraged, autonomy is expected, and learning is a continuous process. Your voice will shape the way we deliver value, not just today, but in every future product iteration. If you’re ready to lead with empathy, curiosity, and expertise, you’ll find a team that values your growth.

Compensation & Benefits

This position offers an annual salary of $62,414, along with a performance-based bonus structure, a wellness stipend, paid time off, and opportunities for ongoing professional development. You’ll enjoy the freedom to work from anywhere, supported by a team that trusts you to do your best work every day.

Let’s Build Exceptional Experiences—Together

If you’re excited to be the catalyst for a new era of online engagement, and you’re passionate about leaving your mark on digital journeys worldwide, we’d love to connect. Bring your curiosity, your energy, and your ideas—we’re ready to build something unforgettable with you.