Remote Customer Experience Analyst Jobs in Canada

About the Role

Are you passionate about understanding people, solving problems, and creating lasting impact through exceptional service? As a Remote Customer Experience Analyst based in Canada, you’ll become the voice of our users, translating insights into action and shaping how we serve a global community. This fully remote position is ideal for someone who thrives in a collaborative, insight-driven, and inclusive workplace where every team member is respected, valued, and empowered to succeed.

Key Responsibilities

Feedback Analysis and Insight Development

• Monitor customer feedback across various channels, including chat, email, surveys, and social media platforms, to identify patterns and opportunities for service improvement.
• Conduct remote analytics and develop actionable insights to enhance customer satisfaction and loyalty.

Collaboration and Reporting

• Partner with product and operations teams to influence improvements in user journeys.
• Craft detailed reports using business intelligence tools to present trends, pain points, and performance metrics.

Customer Engagement

• Lead or assist in customer interviews and virtual focus groups to gather qualitative data.
• Ensure prompt issue resolution by flagging high-priority concerns and collaborating with support specialists.

Internal Communication

• Maintain a feedback loop between customer-facing teams and internal stakeholders.

Work Environment

Remote Flexibility

This position offers the freedom and flexibility of a work-from-home analyst, with robust virtual support. Our diverse team spans multiple time zones, yet remains united by shared values and a common purpose. Whether you're logging in from Toronto or Vancouver, your voice will be heard.

Inclusive Culture

We champion a culture of inclusion where contributions from different perspectives aren’t just welcomed—they’re necessary.

Tools and Technology

Platforms and Systems

You’ll work with industry-standard customer experience platforms like Zendesk, Qualtrics, and Tableau to analyze behavior and deliver insights.

Technical Skills

Proficiency with SQL reporting and CRM systems is advantageous. While tech enables your work, empathy powers your perspective—our ideal candidate blends digital fluency with deep emotional intelligence.

Qualifications

Professional Experience

• Minimum 2 years of experience in customer insights, service analysis, or a related field.
• Strong analytical and storytelling skills—can turn complex data into compelling narratives.

Technical Proficiency

• Knowledge of remote analytics practices, CX metrics, and user behavior trends.
• Familiarity with tools like Google Analytics, Looker, or Power BI is a plus.

Communication and Values

• Clear communication and interpersonal skills, especially in a remote work environment.
• A mindset that prioritizes equity, respect, and inclusive collaboration.

Company Culture

Real Stories, Real Impact

From mentoring new parents transitioning back to work to spotlighting neurodiverse voices in product development, our culture champions humanity. One team member shared, "As someone living in a rural area, I never imagined I'd feel so connected working remotely. But this team? They make distance disappear."

Inclusion Initiatives

We celebrate achievements through virtual recognition walls, offer mental health stipends, and regularly host inclusive workshops and events. Diversity isn’t a checkbox—it’s our strategy for better innovation and stronger service.

Growth and Opportunity

Career Pathways

You’ll join a community of curious thinkers and proactive doers. There’s room to grow into roles like CX Strategist or Service Design Lead.

Learning and Development

We offer continuous development through e-learning platforms, peer mentorship, and skill-based volunteer initiatives.

Compensation and Benefits

Salary

• Annual salary: $43,866

Perks

• Comprehensive remote onboarding
• Flexible working hours and wellness leave
• Access to inclusive learning libraries
• Performance-based growth opportunities

How to Apply

If you're eager to elevate digital interactions into meaningful experiences and want to do it from a place that values people as much as performance, this is your moment. Apply now and be part of a diverse team transforming customer care, one insight at a time.

Join us. Your voice has power—your perspective matters. Your impact starts here.