Remote Chat Support Representative Jobs In Canada

🌟 Join the Future of Human-First Communication

Imagine this: A company born out of a desire to make human interaction feel human again. We didn’t just launch another support platform—we ignited a movement. Our journey began with a simple question: "What if online support didn't feel... robotic?" Fast-forward a few caffeine-fueled years, a flurry of Slack messages, and a dazzlingly dedicated team, and here we are—redefining remote customer service across continents. From bold startups to tech powerhouses, we're the unseen backbone behind exceptional conversations.

Now? We’re ready for the next chapter. And we need you.

🎯 Your Mission, Should You Choose to Accept It

As a Remote Chat Support Representative, you’ll be the voice—or, well, the fingers—behind our clients’ brands. You’ll be resolving issues with flair, delighting customers with empathy, and dropping the occasional clever emoji (we won’t tell).

This isn’t your average support role. This is digital storytelling, real-time problem-solving, and human connection on a massive scale.

📌 Key Responsibilities

• 💬 Handle multiple real-time conversations via chat with accuracy and warmth
• 🧠 Understand products and services like a pro to assist customers seamlessly
• 🤹 Troubleshoot technical or account issues with empathy and a knack for clarity
• ✍️ Craft polished, friendly, typo-free messages that sound anything but canned
• 🔁 Escalate complex queries to the right internal team while keeping the customer in the loop
• 📊 Provide feedback and spot trends that help improve service quality and customer experience

🌍 Work Where You're Most Inspired

We believe inspiration doesn't strike in fluorescent-lit cubicles. Whether you're logging in from the peaks of Banff, the cafés of Vancouver, or a cozy home office in Nova Scotia, this work-from-anywhere role empowers you to bring your whole self to work every day.

You’ll work with a remote-first, global team that values creativity, collaboration, and clever GIF usage. Our digital halls are filled with supportive colleagues, real-time brainstorming, and the occasional themed Zoom costume party. No, really.

🛠 Tools You’ll Use

• Zendesk and Intercom for slick chat management
• Internal dashboards and CRM platforms for smooth operations
• Knowledge bases that don’t read like encyclopedias
• Google Workspace for seamless teamwork
• AI-assisted suggestions (but the personality? That’s all you)

🎓 Your Superpowers

You don’t need a cape, but we do need:

• 🔤 Impeccable written English with a dash of wit and warmth
• 🧩 1+ year of remote customer support experience (bonus points for live chat)
• 💡 A problem-solving mindset and tech-savviness that turns chaos into calm
• 🌱 Adaptability to thrive in a fast-paced, ever-evolving support ecosystem
• 🕵️ Curiosity, empathy, and emotional intelligence—you understand before you respond
• 🧘 The ability to stay cool under pressure and juggle multiple chats like a Zen master

🖼 What Success Looks Like

Success isn’t just ticking boxes. It’s hearing a customer say, “Wow, that was fast and helpful.” It’s watching your team hit response time goals without sacrificing quality. It’s being the person everyone pings when they want to see what "excellent support" actually looks like.

You’ll be a champion of remote engagement, a digital advocate for customer happiness, and a master of chat-based empathy.

🚀 Growth, Perks, and Purpose

We don’t just want to hire you—we want to grow with you.

• 💸 Annual Salary: $43,235
• ⏰ Flexible scheduling to suit your lifestyle
• 🌐 Fully remote forever (no awkward office snacks, promise)
• 🎉 Quarterly team retreats (digital and IRL!)
• 📚 Learning budgets to fuel your inner geek
• 💖 A culture that prioritizes mental wellness, creativity, and human kindness

Your creative ideas won't just be welcomed—they’ll be put to work. Got a crazy concept to improve our process? Let’s build it. Found a bug in the matrix? You’ll have a voice at the table.

🧠 Why This Role Matters

In a sea of cold AI responses and impersonal bots, we're betting big on something radical: people. This role is about making digital interaction feel warm, real, and uniquely human. You'll shape conversations that matter—from quick fix-it chats to turning frustrating moments into memorable ones.

📢 Ready to Chat Your Way Into a Career?

If you’re the kind of person who thinks "support" means empowerment, who believes fast doesn't mean rushed, and who gets a thrill from solving puzzles with just your keyboard and empathy, this is your moment.

We’re not just filling a position. We’re inviting a new voice into our story. If you're bold, curious, and ready to grow with a team that’s rewriting how remote chat support should feel, hit that apply button.

Let's make online support human again.

Apply now and help us build a smarter, kinder digital world—one chat at a time.