Remote Chat Support Agent (eCommerce)

Introduction to the Role

Do you find fulfillment in solving problems and helping people in real time? As a Remote Chat Support Agent in our eCommerce department, you'll play a crucial role in shaping our customers’ experiences. This opportunity is perfect for individuals who are clear communicators, quick learners, and who enjoy being part of a respectful, diverse, and people-focused environment. We believe in building a space where every employee brings their whole self to work and feels recognized for their unique perspective. If you're seeking meaningful work from a place that values connection and flexibility, we’d love for you to consider joining us.

Key Responsibilities

Daily Support Duties

• Answer customer questions through live chat with empathy and speed.
• Resolve order-related issues, delivery concerns, and return requests.
• Utilize support tools effectively to facilitate smooth problem-solving.

Collaboration and Communication

• Record chats thoroughly to support internal visibility and team coordination.
• Partner with internal teams, including fulfillment, tech, and product.
• Share common questions and customer feedback to improve our services.
• Approach every interaction with patience, professionalism, and care.

Work Environment & Culture

Remote Work Flexibility

This position is entirely remote, giving you the freedom to work from any quiet, well-equipped location. We promote autonomy, support balanced work routines, and empower you to structure your day for peak performance.

Inclusive Team Culture

Our culture thrives on openness and diverse thought. Through regular team check-ins, virtual social events, and inclusive collaboration, we foster trust and build a strong community. Our workplace practices are designed so that all voices are acknowledged and respected.

Technologies & Tools

We provide access to modern support software like Intercom and Zendesk, as well as communication platforms such as Slack and Google Workspace. Our in-house tools are designed to help you stay organized, informed, and aligned with real-time customer data.

Skills & Qualifications

Minimum Requirements

• Minimum one year of experience in a digital customer service role.
• Comfortable navigating eCommerce platforms and help desk tools.
• Strong written English with the ability to adjust tone for each situation.
• Reliable internet connection and a workspace that supports focused work.

Desired Attributes

• Ability to remain composed and solutions-focused during fast-paced moments.
• Respect for different backgrounds and thoughtful communication.
• Detail-oriented multitasking and eagerness to grow within the role.

Compensation & Benefits

This role offers an annual salary of $44,113, alongside rewards for consistent, high-quality performance. Perks include:

• Generous paid leave and holiday flexibility
• Monthly wellness allowance
• Remote work technology support
• Online professional development resources
• Invitations to team-building sessions and peer learning circles

Commitment to Diversity and Inclusion

Our workforce is intentionally built to reflect the world we live in. From employees who have advanced into leadership after career pivots to those who found a sense of belonging here after being overlooked elsewhere, our environment is one of support and respect. We base our hiring decisions on ability and are proud to welcome team members from all backgrounds, promoting equity in every aspect of our operations.

Career Growth & Development

Internal Mobility

We actively nurture career advancement and are committed to promoting from within. With ongoing training, access to mentors, and cross-functional exposure, we support your long-term growth.

Advancement Opportunities

Whether you’re aiming for a future in product design, community engagement, or operations, your path is yours to create. We’ll help you build it through encouragement, resources, and real-world learning opportunities.

Your Impact

This role offers the chance to create memorable experiences for customers every day. You’ll influence brand trust and customer loyalty through each thoughtful, well-crafted interaction. Beyond service, your observations and ideas will directly inform product improvements and process enhancements.

Ready to Join Us?

Bring your kindness, curiosity, and dedication. Be part of a team that values open communication and champions meaningful connections.

Apply now to begin a fulfilling remote journey where every message you send makes a difference.