Remote Senior Customer Success Manager

Inspire Customer Loyalty and Drive Retention

Are you passionate about creating impactful customer journeys and nurturing long-term partnerships? We are seeking a dynamic Remote Senior Customer Success Manager who thrives in a fast-paced, tech-forward environment and is committed to helping clients unlock the full value of our products. This remote role offers the opportunity to guide enterprise clients through their lifecycle while acting as a strategic advisor and champion of customer satisfaction.

Key Responsibilities That Elevate the Customer Experience

Lead Strategic Client Engagements

• Act as the primary relationship manager for a portfolio of high-value clients
• Develop tailored success plans to ensure customers achieve their goals and outcomes
• Facilitate quarterly business reviews and feedback sessions to promote transparency and value

Optimize Onboarding and Adoption

• Collaborate with implementation and support teams to deliver seamless onboarding
• Conduct training sessions and knowledge-sharing workshops to deepen product adoption
• Proactively address usage gaps and recommend scalable solutions

Enhance Retention and Upsell Opportunities

• Monitor account health through regular analytics reviews and engagement metrics
• Identify churn risks and implement mitigation strategies with precision and empathy
• Collaborate with sales to recognize upsell and expansion opportunities

Work Environment and Culture

Remote-First and Results-Driven

You’ll work from the comfort of your home while staying connected with a global, cross-functional team. Success in this role hinges on trust, transparency, and clear communication across virtual platforms. We value autonomy and resourcefulness as much as we celebrate collaboration and creative thinking.

A Culture That Champions Growth

We’re deeply invested in personal and professional development. From executive coaching and leadership workshops to team-building retreats and role-specific certifications, you’ll be encouraged to pursue learning opportunities that elevate your impact.

Tools and Technologies You’ll Use

Smart Tech for Smarter Relationships

• CRM Systems: Salesforce and HubSpot for tracking engagement and forecasting retention
• Customer Success Platforms: Gainsight and Totango to visualize account health and automate outreach
• Collaboration Tools: Slack, Zoom, Miro, and Confluence for real-time teamwork
• Analytics & Reporting: Tableau and Looker for actionable data insights

Qualifications That Define Success

Skills and Background

• 5+ years of experience in a customer success, client management, or account strategy role
• Extensive experience managing relationships with enterprise-scale clients in a SaaS or B2B environment
• Strong business acumen with the ability to align product capabilities with customer goals
• Exceptional communication, negotiation, and relationship-building skills
• Comfortable leading C-suite discussions and navigating complex business structures

Preferred Attributes

• Experience working in a fully remote setup or managing distributed clients
• Familiarity with success metrics like Net Promoter Score (NPS), Customer Lifetime Value (CLV), and retention rates
• Certification in Customer Success Management (e.g., SuccessHACKER or SuccessCOACHING) is a plus

Career Growth and Impact

Build a Career That Makes a Difference

In this role, you won’t just manage accounts — you’ll shape strategies, empower product innovation through customer feedback, and become a trusted partner in our clients’ success stories. Your insights will directly influence our roadmap and elevate the customer voice at every level.

A Path Toward Leadership

Serving as a Senior Customer Success Manager, you will be encouraged to guide and support less experienced colleagues and lead internal initiatives aimed at improving our customer success methodology. We place strong emphasis on internal advancement and providing a roadmap for those eager to step into future executive roles.

Compensation and Benefits

Competitive Salary and Perks

• Annual salary: $104,151
• Performance bonuses and retention incentives
• Flexible working hours and paid time off
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Wellness stipends and home office reimbursement

Your Next Step Toward Impact

This is more than a job — it’s an opportunity to shape how customers experience success at scale. If you're an empathetic listener, a persuasive communicator, and a strategist at heart, we want to hear from you. Join us in redefining what it means to deliver value — consistently, remotely, and with purpose.

Apply now and help build a future where every customer interaction becomes a milestone.