Remote Technical Support Agent Jobs in Canada

Embrace the Digital Frontier Without Leaving Home

Are you energized by untangling digital dilemmas and empowering users with seamless tech solutions? Imagine being the go-to problem-solver for users across the globe, all while wearing your favorite hoodie at home. This isn’t just another support position — it’s your chance to be part of a remote-first tech powerhouse redefining support excellence. As a Remote Technical Support Agent, you’ll champion customer success, fuel innovation, and deliver top-tier technical assistance that goes beyond "turning it off and on again."

A Company with a Vision (And a Lot of Coffee)

What began as a small group of curious tinkerers has evolved into a dynamic tech organization with a global reach. Our remote team thrives on innovation, collaboration, and the occasional cat meme. We're not just keeping up with technology — we're shaping its future. From pioneering AI-integrated support tools to leading-edge device troubleshooting, we’re proud to say our solutions are making digital lives easier every day.

Your Mission: Tech-Savvy Heroism

🌐 Frontline Tech Support

• Provide real-time, high-quality assistance via chat, email, and video conferencing.
• Troubleshoot complex issues related to hardware, software, connectivity, and account configuration.
• Guide users through resolutions, while translating tech-speak into plain English (or emoji, if needed).

💡 Collaboration That Counts

• Work closely with product and development teams to escalate unresolved bugs and propose user-friendly solutions.
• Spot trends in support issues and help us get ahead of common problems.
• Share your tech wisdom with knowledge base updates and internal training sessions.

🎧 Customer-Centric Focus

• Deliver exceptional user experiences that balance empathy, efficiency, and a touch of humor.
• Follow up on previous tickets to ensure lasting resolution and build trust.
• Engage in feedback loops to continually improve services and ensure client satisfaction.

Where Work Feels Like Play

This isn’t your typical cubicle-bound position. We’re 100% remote, powered by innovative tools and more intelligent people. You’ll collaborate with a diverse crew of tech enthusiasts across time zones, with the freedom to do your best work wherever you feel most creative. Whether you're troubleshooting from a beachside café or your gaming cave, we’re here for it, as long as the Wi-Fi is solid.

Tools of the Trade

Get your digital toolkit ready:

• CRM systems like Zendesk or Freshdesk
• Remote desktop apps such as TeamViewer, AnyDesk, or Chrome Remote Desktop
• Cloud platforms like Google Workspace and Microsoft 365
• Collaboration hubs like Slack, Asana, and Notion
• Diagnostic tools for network latency, system logs, browser performance, and software compatibility

What We’re Looking For

🔍 The Must-Haves

• Minimum 2 years of experience in a technical support or IT helpdesk position
• Solid grasp of connectivity frameworks, OS environments (such as Windows, macOS, and Linux), and widely-used tech applications
• Exceptional communication skills — both written and verbal
• The capacity to remain composed during challenging scenarios and resolve issues effectively in the moment
• Reliable internet and a distraction-free workspace

🚀 The Nice-to-Haves

• Familiarity with scripting (e.g., Bash, PowerShell)
• Experience in remote analytics or device monitoring platforms
• Certifications like CompTIA A+, Network+, or similar
• A gif game strong enough to rival your technical knowledge

Salary & Perks

Your annual salary for this full-time position is $103,971, and yes — that’s in Canadian dollars. But the perks? They’re priceless:

• Flexible hours and an asynchronous work culture
• Health and wellness benefits
• Paid time off plus paid birthdays off (because cake matters)
• Professional development allowance and e-learning subscriptions
• Virtual team events and tech swag giveaways

Growth Path That Isn’t Boring

We’re building more than just a support team — we’re nurturing future tech leaders. You’ll have a front-row seat to the inner workings of our product evolution, and the opportunity to take on advanced roles such as:

• Technical Trainer
• Customer Experience Strategist
• Product Specialist
• Remote IT Analyst

We believe in growing your career at the same pace as our technology — fast and with flair.

Who You’ll Work With

Expect daily banter with:

• Fellow remote technical agents are solving tickets while sipping iced coffee
• Developers pushing out hotfixes before lunch
• UX designers refining tools based on your insights
• Leadership teams that value your voice and initiative

We’re a crew of thinkers, creators, and fixers — and we’re ready for someone like you.

Ready to Power Up Your Career?

If you’re tech-savvy, solutions-focused, and energized by helping others succeed, then this is your sign. Step into a position where your skills make a real impact, and your personality doesn’t get lost in translation.

✨ Apply today to join the team that supports the tech world — one happy user at a time.