Remote UX Researcher for eCommerce

Introduction: Inspire Innovation Through Empathy

We are looking for a Remote UX Researcher with a passion for human-centered design to help elevate the digital experience for millions of global shoppers. In this remote-first role, you'll explore user behaviors, uncover insights, and deliver impactful research to shape the future of eCommerce. If you thrive in inclusive workplaces and believe in designing with purpose, you’ll find yourself right at home here. Our environment values curiosity, diversity of thought, and creative collaboration. With an annual salary of $118,562, this opportunity combines purpose-driven work with career growth and the freedom of remote flexibility.

Key Responsibilities: Driving Insights That Empower Design

Core Research Activities

• Conduct generative and evaluative research to inform product strategy, using mixed methods such as user interviews, usability testing, surveys, and diary studies.
• Translate research findings into actionable insights, wireframe feedback, and product improvements that enhance the online shopping journey.

Cross-Functional Collaboration

• Partner with designers, product managers, content strategists, and developers to embed user feedback into iterative design cycles.
• Develop personas, customer journey maps, and experience reports that tell compelling user stories.
• Prioritize research initiatives aligned with product roadmaps, carefully aligning strategic objectives with user expectations.

Ethical and Inclusive Research

• Advocate for ethical research practices, accessibility standards, and inclusive design principles.

Work Environment: Where You Belong and Grow

This role operates in a fully distributed team, built on mutual respect, transparency, and teamwork. You’ll join cross-functional product teams that believe great ideas come from everywhere, not just a boardroom. Our diverse team spans continents, time zones, and experiences—yet we’re united by our mission to create accessible, intuitive, and joyful digital commerce experiences. We celebrate individuality, welcome feedback, and actively support your mental and emotional well-being.

Tools and Technology: Empowering Research at Scale

We equip our UX researchers with the tools they need to explore and innovate.

Research and Testing Platforms

• UserTesting
• Optimal Workshop
• Dovetail
• Lookback

Design and Collaboration Tools

• Figma
• Miro
• Slack
• Zoom
• Confluence

While technical skills matter, we value your ability to interpret human behavior and advocate for thoughtful, inclusive solutions above all.

What You Bring: Curiosity, Compassion, and Clarity

Required Experience and Skills

• Proven experience as a UX Researcher, ideally within eCommerce or customer-centric platforms.
• Strong expertise in applying both qualitative and quantitative research techniques.
• Ability to analyze behavioral data, surface trends, and translate insights into design opportunities.

Communication and Collaboration

• Strong storytelling and presentation skills that bring user voices to life for stakeholders.
• Proficiency in research tools and documentation software.

Personal Attributes

• An empathetic mindset and unwavering respect for diverse perspectives and backgrounds.
• Comfort navigating ambiguity, asking bold questions, and learning quickly in fast-paced environments.

Educational Background

• A bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, or a related field is preferred.

Growth Opportunities: Write the Next Chapter of Your Career

We believe in nurturing potential. Whether you’re leading strategic initiatives, mentoring new researchers, or building new frameworks for data-informed design, your voice and work will shape impactful digital products.

Stories from our team highlight how members from non-traditional backgrounds, those in early-career transitions, and underrepresented communities have been empowered to thrive and lead. Your future here is yours to design, with support every step of the way.

Why Join Us: Values That Go Beyond Job Titles

You’ll be part of a community where shared values guide our decisions. We embrace a growth mindset, advocate for equitable access to opportunity, and invest in building a diverse team that reflects the global audience we serve.

Each individual helps nurture an environment that is respectful, creative, and inclusive, where everyone can flourish. We strongly uphold the principles of being an equity-focused employer, committed to equitable hiring practices and inclusive design values.

Ready to Make an Impact?

If you’re passionate about understanding users and believe that great research drives meaningful product decisions, we want to hear your story. Join us in reimagining how people connect with eCommerce—and help us make digital experiences more human, everywhere.

Apply now to become a key voice in shaping accessible, intuitive, and inspiring customer journeys—without borders, limits, or labels.