Remote Usability Tester

Introduction to the Role

We’re searching for a usability tester who thrives on refining digital experiences for real users. In this fully remote position, you’ll analyze how users interact with web apps, mobile interfaces, and software platforms—then turn that insight into design improvements. Your perspective will help ensure our products are intuitive, inclusive, and enjoyable. This is an ideal opportunity for someone with a background in UX research or interaction design who’s excited to work with agile product teams, contribute meaningfully to feature development, and be a key voice in user-centric design decisions. Our team believes that every click should feel natural and every interface should solve real problems—your insights will help us get there.

Key Responsibilities

Test Planning and Execution

Usability Protocols

• Design structured usability tests that mimic real-world usage scenarios.
• Set clear goals for each test to uncover pain points, delays, or confusing design patterns.
• Use remote platforms like Maze, Lookback, and UserTesting to streamline session recordings and gather user reactions in real-time.

Scenario Design

• Draft tasks that simulate daily user journeys and edge cases.
• Ensure scenarios are platform-appropriate—mobile-first, desktop-intensive, or tablet-responsive.
• Tailor flows based on user personas and past usage analytics.

Session Coordination

• Manage scheduling and communication with test participants.
• Execute moderated testing sessions via Zoom or other conferencing tools.
• Compile all recorded sessions and participant feedback for further review.

Data Collection and Analysis

Gathering Insights

• Capture both behavioral and emotional responses from users.
• Leverage heatmaps, mouse tracking, and conversion funnels to validate observations.
• Monitor key performance metrics, including error rate, navigation time, and task success.

Recommendations

• Synthesize raw feedback into clear takeaways supported by charts or visuals.
• Create comparison decks when testing alternate design versions.
• Work alongside designers and engineers to refine low-performing components.

Accessibility Checks

• Identify design elements that may hinder usability for individuals with disabilities.
• Review color contrast ratios, keyboard navigation, and screen reader compatibility.
• Propose changes that align with WCAG 2.1 and enhance inclusive access.

Reporting and Presentation

Documentation

• Build test reports that showcase usability trends, pain points, and success highlights.
• Include visual elements like annotated screenshots, reaction GIFs, or task breakdowns.
• Organize insights by severity, theme, or design component.

Stakeholder Communication

• Present findings during sprint demos or product review meetings.
• Translate user insight into developer-ready action items or design tickets.
• Answer follow-up questions and advocate for user-first solutions in planning cycles.

Prioritization

• Help rank design revisions by urgency and business impact.
• Flag issues that directly affect user retention, onboarding, or task completion.
• Provide insight into the return on investment (ROI) of usability improvements.

Work Environment

This fully remote position lets you thrive from wherever you are. Our global team collaborates across time zones with asynchronous workflows and transparent communication. Expect biweekly design jams, project retrospectives, and cross-functional planning sessions. You'll be surrounded by professionals who value psychological safety, creative problem-solving, and mutual respect. Autonomy is key here—you’ll be trusted to manage your tasks while contributing meaningfully to team success. Whether you’re dialing in from a coworking hub or your living room, your voice will matter just as much as your work.

Tools & Technology

We work with top-tier platforms to support your productivity and insight delivery:

• Remote Testing Platforms: UserTesting, Lookback, Maze
• Behavioral Analytics: Smartlook, Hotjar, Google Analytics, Mixpanel
• Prototyping & Design: Figma, Adobe XD
• Project Tracking: Jira, Asana, Notion
• Collaboration Tools: Slack, Zoom, Miro, Loom

We also maintain custom usability benchmarks, which include error rate per journey step, Net Promoter Score (NPS), and System Usability Scale (SUS), to ensure testing delivers measurable improvements.

Qualifications

Required Skills & Experience

• Minimum 3 years in usability testing, UX research, or digital product evaluation
• Familiarity with quantitative metrics and qualitative interviews
• Deep understanding of user flows, design patterns, and cognitive load
• Proven ability to explain user behavior to non-UX stakeholders
• Competency using remote research tools and testing frameworks

Preferred Attributes

• Degree in Human-Computer Interaction (HCI), behavioral science, or a UX-related field
• Experience evaluating enterprise-level SaaS platforms or eCommerce interfaces
• Ability to write clear, testable hypotheses and translate them into user scenarios
• Working knowledge of accessibility tools and standards (e.g., Axe, WAVE)
• Comfort operating in Agile teams or fast-paced startup environments

Growth Opportunities

We invest in your success. As a usability tester, you’ll not only influence individual design elements but broader product strategies. You’ll gain visibility into feature prioritization, MVP testing pipelines, and innovation sprints. High performers often move into lead UX research roles, experience design strategy, or product analytics. With our focus on mentorship and internal mobility, your career path will evolve in alignment with your strengths and goals. You’ll have access to peer-led learning sessions, annual stipends for certifications, and quarterly UX retros to build leadership skills.

Compensation and Perks

• Annual Salary: $98,889
• 100% remote work with flexible hours
• Competitive healthcare, dental, and vision coverage
• Learning stipends for workshops, tools, and certifications
• Home office setup allowance and coworking reimbursements
• Virtual retreats, wellness programs, and cultural celebration days
• Inclusive policies and employee resource groups for underrepresented communities

Apply Now – Be the Voice of the User

If you believe usability shapes everything—from engagement to trust—this role is for you. Your insight will directly influence product direction and make a real impact on how people experience our tools. We’re excited to meet thoughtful professionals who see patterns where others see friction and who care deeply about elevating user interactions.

Apply today to be part of something human-centered, analytical, and full of growth. Together, let’s redefine how digital products serve the people who use them every day.