Remote NFL CRM Administrator

Introduction to the Role

We're seeking a dedicated and forward-thinking Remote NFL CRM Administrator to lead the advancement of our customer relationship management systems. This role offers the chance to merge digital innovation with fan engagement strategies at scale. As part of a tech-savvy, mission-driven team, you'll shape how our organization communicates with millions of NFL fans globally. We’re looking for someone who combines hands-on CRM expertise, effective collaboration abilities, and genuine enthusiasm for crafting meaningful fan experiences across digital channels. Your work will fuel strategic outreach, retention programs, and insights that transform data into dynamic relationships.

Key Responsibilities

CRM System Oversight

• Administer, configure, and continuously improve CRM tools to support marketing, sales, and customer operations.
• Maintain data integrity, define data standards, and lead segmentation strategies across fan records.
• Monitor system performance, manage CRM licenses, and stay updated on platform innovations and updates.

Targeted Campaign Execution

• Design automated fan engagement journeys and workflows across channels like email, SMS, and push notifications.
• Support live event promotions, seasonal campaigns, and new product launches with personalized messaging flows.
• Evaluate campaign results through metrics such as open rates, click-through rates, and conversions.

Cross-Functional Collaboration

• Act as the CRM point of contact for multiple departments, including digital marketing, fan relations, sponsorship, and analytics.
• Translate non-technical goals into CRM requirements and assist internal teams in leveraging system capabilities.
• Create dashboards and tailored reports that guide strategic decisions based on real-time data.

Work Culture and Environment

Our remote-first structure empowers you to work wherever you're most productive. Our collaborative environment blends independence with connectivity through regular team standups, cross-departmental planning sessions, and virtual workshops. We foster a culture that encourages curiosity, celebrates experimentation, and supports ongoing development. While you’ll work remotely, you’ll never feel disconnected. From onboarding to strategic planning, you’ll be included in every significant milestone.

Tools and Systems

• CRM Platforms: Salesforce, HubSpot, Zoho
• Reporting & Analytics: Google Data Studio, Power BI, Tableau
• Marketing Automation: Campaign Monitor, Iterable, Marketo
• Integration Tools: Zapier, Segment, custom-built APIs
• Project Management: Trello, Asana, Jira
• Communication Tools: Zoom, Slack, Google Meet

You're encouraged to introduce tools or enhancements that can improve system performance and collaboration.

Required Skills and Experience

• Minimum of 3 years in a CRM administrative role, preferably in a digital or remote setting
• Strong background in CRM implementation, optimization, and campaign support
• Experience with audience segmentation, CRM integrations, and data hygiene protocols
• Ability to translate analytical insights into user-friendly actions and recommendations
• High level of independence and the ability to manage competing deadlines effectively

Preferred Background

• Prior experience in the sports, media, or entertainment sector
• Understanding of NFL fan engagement cycles and event-driven audience behavior
• Familiarity with customer loyalty programs and gamified CRM experiences

Opportunities for Growth and Development

Your growth matters. This role offers you exposure to strategic digital planning, innovation projects, and direct collaboration with senior leadership. As your experience deepens, you'll have the chance to take on larger initiatives, such as evaluating new CRM platforms, managing multi-channel expansion strategies, or even mentoring new team members. With access to ongoing professional development, training, and pilot projects, you'll never stop learning.

Broader Impact of This Role

This position plays a critical role in connecting the NFL with its fan base through personalized, timely, and meaningful communication. From supporting exclusive game-day offers to tailoring content that resonates with different audience segments, your work will influence how fans feel connected to their favorite teams. The CRM infrastructure you manage will become the engine that powers engagement, retention, and satisfaction across digital platforms.

Compensation and Perks

The annual compensation for this role is set at $78,402, along with a robust remote work benefits package. Additional perks include access to wellness programs, continuing education stipends, digital team-building events, NFL merchandise discounts, and recognition programs. We believe in rewarding dedication and fostering balance, no matter where you work from.

What Makes This Role Unique

Unlike traditional CRM roles that focus solely on database maintenance, this position combines technology with storytelling. You’ll design experiences that fans feel, not just see. With the NFL’s fast-paced digital landscape as your canvas, your innovations will reach millions weekly. You’ll be given the trust to create, test, and lead from your home office, a coworking space, or wherever you thrive.

Call to Action

If you're passionate about crafting imaginative digital journeys, love working with data, and want to contribute to the future of fan engagement, this is your opportunity. You’ll bring a CRM system to life, turning static data into stories that connect. Join us in reimagining how technology brings fans and the game closer than ever. Apply now and get your voice heard by a team shaping the next era of NFL fandom.