Remote eCommerce Operations Manager

Shape the Future of Digital Retail from Anywhere

Do you excel at navigating energetic, evolving workspaces, bringing structure to dynamic teams, and finding fulfillment in crafting smooth, scalable eCommerce systems? As a Remote eCommerce Operations Manager, you’ll take the reins of a growing online business, optimizing every aspect of day-to-day processes while helping teams thrive across borders. This is a fully remote role with an annual salary of $63,456, designed for a collaborative problem-solver ready to lead with empathy, strategy, and innovation.

What You’ll Be Doing

Overseeing Daily eCommerce Operations

• Coordinate all core functions, including inventory tracking, order fulfillment, product listings, and logistics management.
• Develop and maintain systems that streamline customer journey workflows and improve delivery timelines.
• Monitor shipping compliance, payment processing accuracy, and product data integrity across all digital storefronts.

Enhancing Team Productivity

• Lead a distributed operations team with clarity, compassion, and inclusion.
• Organize workflows and task management to promote ownership and accountability across teams.
• Conduct regular check-ins to support team morale, track progress, and facilitate solution-oriented dialogue.

Performance and Process Optimization

• Analyze KPIs related to fulfillment, return rates, conversion, and supply chain accuracy.
• Implement insights from data-driven operations dashboards and business intelligence reports.
• Introduce improvements in warehousing systems, dropshipping timelines, and customer return handling.

Vendor and Partner Coordination

• Collaborate with external vendors, 3PLs, and international suppliers to maintain smooth supply and order flow.
• Negotiate service agreements and ensure compliance with shipping standards and service-level agreements (SLAs).
• Align vendor activities with promotional campaigns, peak seasons, and inventory cycles.

Customer Experience Support

• Coordinate with customer support teams to handle escalations, delivery inquiries, or post-purchase issues.
• Assist in shaping policies that enhance satisfaction, such as return policies, delivery estimates, and packaging standards.
• Bridge operational logistics with front-end support to ensure consistent service.

What Makes You a Great Fit

Required Experience and Skills

• Minimum 3+ years in eCommerce operations, retail logistics, or online fulfillment coordination.
• Strong organizational and communication abilities, especially within a remote and multicultural setting.
• Experience using platforms like Shopify, WooCommerce, BigCommerce, or other leading digital storefronts.
• Familiarity with remote work tools such as Slack, Asana, Trello, or Monday.com.
• Proven ability to use order management software, shipping portals, and supply chain analytics.

Preferred Qualifications

• Prior experience managing remote teams across time zones.
• Understanding of ERP integration, inventory forecasting, and warehouse automation systems.
• Background in e-commerce performance analytics, data insights, or CRM strategy.

Work Environment and Culture

An Inclusive and Respectful Workplace

We are proud of our inclusive workplace that celebrates individuality and values collaboration. Here, every team member is heard and supported, regardless of background, gender identity, ability, or location. We believe that diverse teams drive more meaningful results and innovation.

Remote-First and People-Focused

As a remote-first company, we emphasize flexibility, mental well-being, and work-life harmony. You’ll be encouraged to work at your own pace while still contributing to meaningful outcomes. You’ll also join a diverse team that celebrates wins and learns from challenges together.

Growth and Empowerment

We offer a culture where your ideas matter. Whether streamlining supply chain steps or proposing new KPIs, you’ll find yourself empowered to make meaningful changes. Our team celebrates curiosity and rewards continuous learning, because your growth drives our success.

Tools and Platforms You’ll Use

• eCommerce platforms (Shopify, BigCommerce, WooCommerce)
• Inventory and warehouse systems (ShipStation, Skubana, NetSuite)
• Workflow and collaboration tools (Asana, Slack, Notion, Google Workspace)
• Data and analytics tools (Looker, Tableau, Excel, Google Analytics)
• Shipping integrations and order management portals

Why Join Us?

This isn’t just another remote operations role. It’s a chance to shape a thriving, resilient eCommerce business that values integrity, transparency, and human-centered leadership. If you’re ready to work with a diverse team that values trust, problem-solving, and shared success, this is the perfect opportunity.

Whether you’re restructuring fulfillment flows or brainstorming packaging improvements, you’ll have a direct hand in optimizing our digital supply chain—and more importantly, supporting the real people behind every order.

Ready to Take the Lead?

We’re excited to meet operations professionals who are passionate about logistics, energized by growth, and committed to excellence. If you're looking for a remote opportunity with purpose, apply today and become part of a company that thrives on inclusion, compassion, and collaboration.

Your next chapter in eCommerce leadership starts here. Let’s build something exceptional—together.