Receptionist

Location: Dehradun, Uttarakhand

We are currently seeking a dynamic and customer-focused individual to join our team as a Receptionist. This role is pivotal in creating a positive first impression for our guests and clients. Whether you're a seasoned professional or just starting your career journey, if you have a passion for hospitality and excellent communication skills, we encourage you to apply now!

Responsibilities:

1. Welcoming Guests: Greet all visitors with a warm and friendly demeanor, ensuring they feel valued and welcome from the moment they enter our premises. A smile and courteous attitude go a long way!
2. Answering Inquiries: Handle incoming calls, emails, and inquiries promptly and professionally. Provide accurate information about our services, facilities, and offerings to assist guests effectively.
3. Scheduling Appointments: Manage appointment schedules for various departments, ensuring optimal use of time and resources. Coordinate meetings and appointments with staff members as required.
4. Maintaining Records: Maintain updated records of appointments, bookings, and other relevant information using our designated systems. Attention to detail is crucial to ensure accuracy and efficiency.
5. Assisting Guests: Assist guests with their needs, whether it's directing them to the appropriate department, providing information about local attractions, or arranging transportation services.
6. Handling Payments: Process payments for services rendered, maintaining confidentiality and accuracy in financial transactions. Familiarity with basic accounting principles is advantageous.
7. Ensuring Cleanliness: Keep the reception area tidy and organized at all times, creating a pleasant environment for guests and staff alike. A neat and inviting space reflects positively on our brand image.
8. Adhering to Policies: Follow established company policies and procedures regarding guest interactions, confidentiality, and security protocols. Uphold high standards of professionalism and ethics in all interactions.

Requirements:

• Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with guests, colleagues, and management.
• Customer Service Orientation: A genuine desire to assist and serve others, coupled with a proactive approach to addressing guest needs and concerns.
• Professionalism: Maintain a polished appearance and demeanor at all times, representing our company in a positive light.
• Adaptability: Ability to thrive in a fast-paced environment, remain calm under pressure, and adapt to changing priorities as needed.
• Computer Literacy: Basic proficiency in MS Office suite and familiarity with office equipment such as printers, scanners, and multi-line phone systems.
• Attention to Detail: Accuracy in maintaining records and processing transactions is crucial to ensure smooth operations.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to accommodate the needs of our guests and business operations.

Qualifications:

• Education: High school diploma or equivalent. Additional certification or training in hospitality management or related fields is advantageous but not mandatory.
• Experience: Prior experience in a customer service or administrative role is preferred but not required. We welcome applications from both experienced professionals and enthusiastic newcomers.
• Age: Applicants must be between 18 and 60 years old to be eligible for this position.
• Gender: This position is open to individuals of all genders, and we encourage diversity and inclusion in our workforce.

If you are ready to embark on a rewarding career journey in hospitality and make a positive impact as a Receptionist, we invite you to apply now! Click the "Apply Now" button below to submit your application and join our team. We look forward to welcoming you aboard!