Remote eCommerce Onboarding Specialist

Introduction: Be the Welcoming Voice of eCommerce

Are you passionate about helping others succeed in the digital retail space? Do you find joy in transforming complex systems into clear, supportive experiences for new users? We are seeking a Remote eCommerce Onboarding Specialist who will serve as the vital first point of contact for merchants joining our platform. In this role, you’ll bring warmth, clarity, and guidance to each onboarding journey while contributing to a larger mission of building an inclusive workplace where everyone feels a sense of belonging.

About the Role

This role goes far beyond technical support—it’s about shaping trust from the start. You’ll guide new clients through a seamless eCommerce onboarding process, ensuring every step feels tailored, empowering, and accessible. You'll collaborate with a diverse team, share best practices, and act as the go-to person for merchants seeking clarity in the digital space.

With an annual salary of $55,000, this position offers a flexible, fully remote work environment designed to support both your professional and personal growth. You’ll join a mission-driven team dedicated to equity, belonging, and results.

Key Responsibilities

Personalized Merchant Onboarding

• Engage with new eCommerce merchants to understand their unique goals.
• Customize onboarding strategies to suit business models ranging from DTC startups to enterprise-level sellers.
• Provide expert walk-throughs on system setup, product listings, order management, and reporting features.

Supportive Communication & Follow-ups

• Serve as a reliable point of contact during the early stages of adoption.
• Schedule check-ins, provide knowledge resources, and document progress.
• Use screen-sharing and chat tools to assist in real time with empathy and clarity.

Cross-Functional Collaboration

• Partner with product teams to relay merchant feedback for future platform enhancements.
• Coordinate with customer support, sales, and account management to ensure smooth transitions post-onboarding.

Reporting & Insights

• Track and report key metrics, such as onboarding completion rates, merchant satisfaction scores, and platform engagement.
• Use these insights to improve workflows and contribute to a high-touch onboarding experience continually.

Tools and Technologies

Platforms and Systems

• eCommerce platforms (Shopify, WooCommerce, BigCommerce)
• CRM systems (Zendesk, Salesforce, HubSpot)

Communication and Management Tools

• Project management tools (Asana, Trello)
• Communication tools (Slack, Zoom, Loom)
• Analytics dashboards and onboarding feedback tools

Work Environment and Culture

A Supportive and Inclusive Remote-First Model

We believe success starts with inclusion. Our remote-first model allows team members to thrive from wherever they feel most empowered. Whether you're based in a busy city or a quiet town, we ensure you feel connected, respected, and supported.

Diverse Team, Shared Purpose

Our diverse team includes professionals from various walks of life—some are returning parents, some are switching industries, and many are building their tech careers from non-traditional paths. Each of them has been welcomed with tailored onboarding, mentorship, and opportunities to flourish.

Real Impact Through Relatable Journeys

We’ve seen firsthand how our onboarding specialists have helped entrepreneurs turn side hustles into six-figure businesses. It’s a role that not only transforms customer outcomes, but also lives.

Qualifications

Required Skills and Experience

• 2+ years of experience in eCommerce onboarding, customer success, or digital product training.
• Strong familiarity with online retail systems and order lifecycle management.
• Strong communication abilities—both written and spoken—combined with a client-first mindset.
• Ability to simplify technical information for non-technical users.
• Experience working remotely and comfortable using digital communication tools.

Preferred Qualifications

• Prior exposure to remote onboarding roles for SaaS or digital marketplaces.
• Basic knowledge of inventory management, product feeds, or payment gateway setup.
• Familiarity with accessibility best practices and inclusive design principles.

Career Growth Opportunities

This isn’t just a job—it’s a stepping stone. Many of our onboarding specialists have gone on to lead teams, specialize in customer training, or pivot into remote eCommerce project management. We support your ambitions with professional development stipends, learning opportunities, and dedicated mentorship programs.

We continually expand our global footprint, and this role offers international exposure to merchants in diverse markets. Your voice, ideas, and empathy will directly shape the future of our onboarding processes and the stories of thousands of entrepreneurs worldwide.

Our Commitment to Inclusion and Equity

We embrace fair hiring practices and welcome individuals from all walks of life, firmly believing in building a diverse team that reflects the world we live in. Every applicant will be evaluated fairly, without bias based on race, ethnicity, gender identity, age, disability status, sexual orientation, or religion.

We’ve created a culture where everyone has space to grow, share, and lead. Through virtual lunches, inclusion circles, and team-driven hackathons, we foster a workplace that is rooted in kindness and continuous learning.

Ready to Make an Impact?

If you believe in the power of meaningful connections, love the digital retail landscape, and want to make a difference one onboarding session at a time, then we want to meet you. Apply today to join a team where your curiosity, empathy, and initiative are celebrated every step of the way.

Help shape a more inclusive eCommerce future—one merchant at a time.