Remote Loyalty Program Manager

Role Overview

If you're someone who thrives on building genuine customer relationships and designing experiences that truly resonate, this role is crafted for you. As our Remote Loyalty Program Manager, you’ll shape how people feel rewarded and valued through every stage of their journey with us. This isn’t about points and perks alone—it’s about making sure each customer feels recognized in ways that matter. You’ll join a supportive, inclusive environment where all backgrounds are welcome, and every perspective counts. Here, strategy meets empathy, and innovation meets authenticity.

Key Responsibilities

Shape and Optimize Loyalty Programs

• Develop meaningful loyalty initiatives that align with evolving customer behaviors and desires.
• Adapt and enhance rewards programs by listening to what our members value most.
• Introduce personalization strategies that deepen the connection with each customer segment.

Deepen Engagement Across Channels

• Collaborate with CRM and lifecycle teams to promote relevant, timely member experiences.
• Lead cross-platform efforts to maintain consistent, emotionally engaging interactions.
• Use storytelling and value-driven communication to strengthen program visibility.

Interpret and Act on Customer Data

• Translate customer behavior into actionable insights using dashboards and retention metrics.
• Run tests and analyze outcomes to improve satisfaction and engagement.
• Communicate learnings clearly and guide adjustments that lead to measurable improvements.

Collaborate to Maximize Impact

• Work closely with product, operations, and analytics teams to align loyalty efforts with business goals.
• Share ownership of customer outcomes across the organization.
• Advocate for customers in every decision that shapes their experience.

Tools and Platforms

What You’ll Use Daily

• Loyalty tools: Smile.io, Yotpo, or comparable systems
• CRM platforms like HubSpot or Salesforce
• Data visualization through Power BI, Looker, or similar tools

Remote-First Collaboration

• Slack, Zoom, and Loom for team check-ins and project updates
• Asana, Trello, or ClickUp for managing deliverables
• Shared cloud environments for seamless teamwork

What You Bring

Your Background

• At least 4 years of experience in loyalty, CRM, or lifecycle marketing
• Confidence working with segmentation, retention strategy, and member experience design
• An apparent ability to interpret data and act on it effectively
• Experience leading projects in a fast-paced, collaborative environment

Your Approach

• You listen deeply and act thoughtfully
• You’re analytical without losing sight of the human element
• You speak clearly, write meaningfully, and keep inclusion front and center
• You know that great loyalty isn’t just about rewards—it’s about trust

Our Work Culture

We’re fully remote and fully human. Flexibility isn’t a benefit—it’s a belief. We trust our team members to work where and how they do best, and we support that with structure, encouragement, and transparency.

Our team comprises individuals from diverse industries and backgrounds. Their journeys shape our culture and the products we create. We work together through active listening, collaborative problem-solving, and a shared mission to continually improve every day, benefiting our customers and each other.

Pay and Benefits

This position offers an annual salary of $109,000, along with:

• Flexible vacation plus personal wellness days
• Medical, dental, and vision coverage
• Equipment and home-office setup stipend
• Support for learning programs, coaching, and internal growth tracks

Your Growth Starts Here

This role opens doors to advanced career paths in customer experience, digital loyalty strategy, and beyond. Whether you aspire to lead a team or launch your own innovations, we’ll back your goals with coaching, resources, and recognition. Progress is personal, and we take your ambitions seriously.

Ready to Make Loyalty Feel Human Again?

We’re looking for someone who understands that lasting loyalty is earned through care, communication, and creativity. If that’s your mindset, we want to meet you.

Our Commitment to Inclusion

We believe the best outcomes come from diverse teams. We’re committed to providing fair opportunities for everyone, regardless of background, identity, or experience. We celebrate equity, accessibility, and the richness of collaboration.

Apply Now

Please help us build loyalty programs that feel as personal as they are powerful. Join as our next Remote Loyalty Program Manager and help shape a customer experience that goes far beyond transactions.